failed to connect

[phoenix26]

hi,

when i enter my login and password i get that error
any suggestions ?

thanks in advance

[NinjaTrader_EricB]

Hello phoenix26,

Thank you for your post.

Glad to assist. This error indicates there is another program accessing NinjaTrader's, often a virus scanning or backup software — any application which can assess the files on your PC.

To resolve, NinjaTrader will need to added as an exception to any of the above programs that are installed. If you're able to add a folder, also ad the Documents > "NinjaTrader" folder.

If you still see the same, can you please let me know if NinjaTrader is able to launch when Skip is pressed?

We look forward to assisting further.