NT7 Crash

[bobleg101]

My NT7 crashed while importing a third party indicator. I was in contact with them but couldn't resolve the issue. On their advise I am contacting this forum. I have the trace files. Your help will be appreciated

[NinjaTrader_Jason]

Hello bobleg101,

Am I correct you imported the indicator via Control Center-->File-->Utilities-->Import NinjaScript or did you use a different way? When you say "crashed", does NinjaTrader shut down or do you get an error?

Are you able to reproduce the issue consistently when trying to import this indicator?

[bobleg101]

Hi Jason,
Thank you for response. For a brief period I was able to run Ninja Trader without problems, but now the issue is recurring.
For installing the indicator, I had to close NT, Run the indicator installer, restart NT and activate.
The error message I am getting is "NinjaTrader application has stopped working", A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

[NinjaTrader_Jason]

Can you please send me your log & trace files so I can investigate. Log and trace files can be found at the following locations. Right click the log and trace folder and select Send to-->Compressed (zipped) folder. Subsequently attach both .zip files in your email and send it to platformsupport[at]ninjatrader[dot]com. Put 'Att Jason, 1749994' in the subject field.

Windows start menu-->Documents-->NinjaTrader 7-->log

Windows start menu-->Documents-->NinjaTrader 7-->trace