Unable to load charts for forward contracts

[suprsnipes]

Hi,

I seem to be having a problem loading forward contract charts for a number of instruments including;

SPI 03-13
6E 03-13
YM 03-13

The error message I receive is as follows; Error on loading chart data for 'SPI 03-13 Snfe': NinjaTrader data server does not support this instrument, no data available. I get the same message for the instruments above and others.

I can however load the instrument(s) in the DOM window. I noticed this problem since rollover, where front month moved from 09-12 to 12-12.

Regards,
suprsnipes

[NinjaTrader_Bertrand]

Hi suprsnipes, which data provider are you using with NT? So the same contracts with the current expiry would chart normally?

[suprsnipes]

Hi Bertrand,

The data provider I am using is CQG and yes the same contracts with the current expiry chart normally.

Regards,
suprsnipes

[NinjaTrader_Bertrand]

Thanks suprsnipes, which NT7 release are you working on here? Is this our latest R11 one?

If yes, please recheck there after a reset of your instruments under Tools > Options > Data.

[suprsnipes]

I can confirm that I am using the latest R11. I reset the instruments as requested but the problem still remains?

[NinjaTrader_Bertrand]

Thanks, after your instruments reset, was NT started fresh as well then?

[suprsnipes]

Yes I restarted NT as well, still hasn't solved the problem.

[NinjaTrader_Bertrand]

suprsnipes, thanks - I would not expect the error message that you see, but what will contribute is likely your merge policy set here - as the 03-13 contracts would not be front months as of now per the automatic continuous contract feature in NT. If you for example switch to 'DoNotMerge' for one instrument (doable in Tools > Instrument Manager for each master instrument) and reload data then, would the same error be returned?

[suprsnipes]

Hi, I did in fact already have this option selected. Anything else I can try? I should add that I just tried loading the same forward contracts on another machine and I'm experiencing the same problem. I can load the instrument up on a DOM and under the Orders Tab also but not on any charts

[NinjaTrader_Bertrand]

Hi suprsnipes, would you mind contacting us via Help > Mail to Support from one of your machines so we could review your log/trace files and also schedule a remote support session with you?

Thanks

[suprsnipes]

I have just sent the log/trace files via the Help > Mail to Support option.

Regards,
suprsnipes

[NinjaTrader_Bertrand]

Thanks, will look into.

[NinjaTrader_Bertrand]

suprsnipes, please continue working with the 12-12 contract for now and recheck the 03-13 ones at the beginning of next week - the scenario you unfortunately ran into should then be resolved - please let me know if not.

Thank you,