ATI Cancel command returns OrderID does not exist error on live only

[Doogiefala]

Hello,
I am placing orders using ATI Place, and then giving a cancel command using the order ID that is given, and that shows in theControl Center Orders tab in the ID column.

This works perfectly in SIM but when live it gives an error in the error log.

Live:
When the cancel order is accepted, it shows as this:
7/19/2017 10:12:56 AM ATI AT, 'CANCEL;;;;;;;;;;1534921898;;' processing

then immediately it has this error:

7/19/2017 10:12:56 AM ATI OIF, 'CANCEL;;;;;;;;;;1534921898;;' order with ID/Name'1534921898' does not exist

I also noticed that the SIM order IDs are guids. This shouldn't matter, just mentioning it.

Is there something else I need to take into consideration for live orders?

I am on 64 bit ver: 7.0.1000.34

[NinjaTrader_ChrisL]

Hello,

Thank you for writing to the support team.

I am reviewing your inquiry and will be back with a reply shortly.

I look forward to assisting further.

[NinjaTrader_ChrisL]

Hello Doogiefala,

Thank you for your patience.

Please send me your log and trace folders to*platformsupport[at]ninjatrader[dot]com.*
You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Please reference the following in the email body:*ATTN CHRISL <paste the forum link here>*

I look forward to your reply.