We will want to understand more about your situation before giving you the file.
Please answer all of the following questions:
- What version of Windows are you using?
- What web browser are you using?
- Does this symptom persist if your clear your browser's cache?
- What about if you use a different web browser?
- What about after you turn off your PC, turn off your modem/router for at least 30 seconds, then restart your PC?
We look forward to hearing back.
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