Unable to Download Indicators

[jj108]

Hello Kate,
Can you make this indicator available as well:

https://ninjatraderecosystem.com/user-app-share-download/laguerreadaptivefilter/

Thanks

[NinjaTrader_Kate]

Hello jj108,

Thank you for your reply.

Before I can provide you that file, our IT team has asked us to gather some basic information from users who are unable to download from the User App Share. Please provide the following information and I will be happy to post this file for you:

• Please answer all of the following questions:
  • What version of Windows are you using?
  • What web browser are you using?
  • Does this symptom persist if your clear your browser's cache?
  • What about if you use a different web browser?
  • What about after you turn off your PC, turn off your modem/router for at least 30 seconds, then restart your PC?

Thanks in advance; I look forward to assisting you further.

[gcapko]

Jumping on this as well...
Would you be able to make this indicator available:

https://ninjatraderecosystem.com/user-app-share-download/labeled-lines-drawing-tool/

To answer your questions:

• What version of Windows are you using? Windows 10
• What web browser are you using? I've tried with Chrome, Firefox, and IE
• Does this symptom persist if your clear your browser's cache? Yes
• What about if you use a different web browser? I've tried 3
• What about after you turn off your PC, turn off your modem/router for at least 30 seconds, then restart your PC? Does not help

[NinjaTrader_Kate]

Hello gcapko,

Thank you for your reply.

I've attached the requested drawing tool to this reply and passed along your information to our IT team.

Please let us know if we may be of further assistance to you.

[cv2low]

Hi NinjaTrader_Kate Kate, could you please add these two?

https://ninjatraderecosystem.com/user-app-share-download/elder-force-index/

https://ninjatraderecosystem.com/user-app-share-download/elder-impulse-system-2/

And your questions:

What version of Windows are you using? Windows 10
What web browser are you using? I've tried with Chrome, Firefox, and IE
Does this symptom persist if your clear your browser's cache? Yes
What about if you use a different web browser? No
What about after you turn off your PC, turn off your modem/router for at least 30 seconds, then restart your PC? No

[NinjaTrader_Kate]

Hello cv2low,

Thank you for your post.

I'll pass your information on to our IT team.

I've attached the requested indicators below.

Please let us know if we may be of further assistance to you.

[NinjaTrader_Kate]

Hello heikenashi1 , jj108 , gcapko and cv2low ,

Thank you for your patience.

I've just received word from our IT team and they were finally able to reproduce and think they have fixed the issue with the downloading. Could any of you possibly test on your end to see if you are able to download now?

Thanks in advance; I look forward to resolving this issue.

[gcapko]

Unfortunately it still doesn't work for me. I click on "Download" and the green "clock" appears and just spins endlessly until I get an error message.

[heikenashi1]

Hello heikenashi1 , jj108 , gcapko and cv2low ,

Thank you for your patience.

I've just received word from our IT team and they were finally able to reproduce and think they have fixed the issue with the downloading. Could any of you possibly test on your end to see if you are able to download now?

Thanks in advance; I look forward to resolving this issue.

still not working.

[cv2low]

Nope, but thanks for the attachments

[NinjaTrader_Kate]

Hello heikenashi1 and gcapko ,

Thank you for your replies.

Could you try clearing your browser's cache and giving it another try? It's very possible your browser may have cached previous versions of the site.

Thanks in advance; I look forward to assisting you further.

[heikenashi1]

Cached cleared same problem

[gcapko]

Same. Still not working

[NinjaTrader_Kate]

Hello all,

Thank you for your replies.

Thank you for testing. I've passed this information back to the IT team for their review. Hopefully we will have an update again soon.

Please let us know if we may be of further assistance.

[gbux11]

can you attach the uni renko please your site is not working