Cannot reconnect to eSignal once disconnected (RC2)

[pcoghlan]

I installed RC2 this past weekend and have found that although I can successfully connect to eSignal if I then subsequently disconnect and try to reconnect a second time I cannot. I get the error...

eSignal: Unable to connect to eSignal. Error code='-110' (Logon failed)

This is consistent and happens every time I try to connect a second time after opening NT8.

If I close NT8 and re-open I am once again able to connect, but again only the once.

To be sure I am testing in a support configuration is there a specific version of eSignal required

[NinjaTrader_AlanP]

Hello Pcoghlan,

Thank you for your note.

I am unable to replicate.

Can you please confirm you are on eSignal 12.2.3829?

Download here:

I look forward to your reply.

[pcoghlan]

Alan, many thanks for the reply. I can confirm that although I was NOT on the correct version of eSignal, I am now.

Using 12.2.3829 I see the same issue. I will send you link to video showing issue as private message.

Paul

[NinjaTrader_AlanP]

Hello Paul,

Could you please send an email to platformsupport[at]ninjatrader[dot]com with Attn: Alan P in the Subject line. Also within the email please include a link to this thread, the video, and attach the log and trace files for the day in subject which you can find in My Documents>NinjaTrader7>Log and My Documents>NinjaTrader7/Trace folders.

I look forward to your reply.

[pcoghlan]

Will do , many thanks.

Paul

Hello Paul,

Could you please send an email to platformsupport[at]ninjatrader[dot]com with Attn: Alan P in the Subject line. Also within the email please include a link to this thread, the video, and attach the log and trace files for the day in subject which you can find in My Documents>NinjaTrader7>Log and My Documents>NinjaTrader7/Trace folders.

I look forward to your reply.