NT border missing when using VNC on remote desktop

[SeaTrader]

Not sure if this is deliberate or not but I us NT on a remote PC. I connect to the remote PC using VNC viewer. I've never had any problems with NT7. However, when I connect and try and view NT8, the border for charts is missing and the control center does not display at all. Is this expected behavior? If not, how do I fix this? Thanks.

[NinjaTrader_AlanP]

Hello SeaTrader,

Thank you for your note.

If you download NinjaTrader 8 on your local computer, do you experience a similar issue?

Does your remote PC have a DirectX10 compatible graphics card?

See minimum system requirements:

https://ninjatrader.com/support/helpGuides/nt8/en-us/?minimum_system_requirements.htm

I look forward to your reply

[SeaTrader]

NT border missing when using VNC on remote desktop

Yeah, everything looks normal when I sit at the terminal that its installed on. However, if I view it over the remote connection, that's when I have problems.

[NinjaTrader_AlanP]

Hello SeaTrader,

What graphics card are you using on the remote PC?

To check, please type into windows search, Run. In the Open box, type "dxdiag" then press okay. When the DirectX Diagnostic Tool opens, click the Display Tab.

For example, Intel HD Graphics 530.

I look forward to your reply.

[SeaTrader]

NT border missing when using VNC on remote desktop

Its a ATI Radeon HD 5700 series

[SeaTrader]

NT border missing when using VNC on remote desktop

The version on DirectX is 11.

[NinjaTrader_AlanP]

Hello SeaTrader,

I will need to see your log and trace for today look further into this inquiry.

Could you please send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->EMail Support in NinjaTrader. Put 'Att AlanP', in the subject field and enable 'Log and trace files'.

I look forward to your message.

[SeaTrader]

Unfortunately because I can't bring up the control center while using the remote connection, this will have to wait until tonight when I get home.