BarChart.com Data Disconnects Repetitively

[TzunTzai]

Greetings,

BarChart.com's live data feed continually disconnects then reconnects when using NinjaTrader 8. The problem became worse after installing RC2 a few days ago. Do note, this problem does NOT happen within NinjaTrader 7.

I've already troubleshooted my physical network connectivity from the ISP, my router, to my PC. Again, all works fine within NinjaTrader 7. The issue only happens when connecting with NinjaTrader 8.

Thanks for your help devs!

Regards,
Alex

[NinjaTrader_PatrickG]

Alex,

I see that you've recently written in with the same inquiry via email. We've sent out an initial response via email and will be following up with you as soon as we are available.

Ticket number for your reference: 1587058

If you have not received an email from us, please check your junk and spam folders for messages from PlatformSupport[AT]NinjaTrader[DOT]com and ensure they are allowed to arrive in your inbox.

Note that NinjaTrader 8 items fall secondary in priority to NinjaTrader 7 inquiries.

Thanks for your patience.

[TzunTzai]

Alex,

I see that you've recently written in with the same inquiry via email. We've sent out an initial response via email and will be following up with you as soon as we are available.

Ticket number for your reference: 1587058

If you have not received an email from us, please check your junk and spam folders for messages from PlatformSupport[AT]NinjaTrader[DOT]com and ensure they are allowed to arrive in your inbox.

Note that NinjaTrader 8 items fall secondary in priority to NinjaTrader 7 inquiries.

Thanks for your patience.

Understood.

Thank you.