RC1 Chart Rendering Unhandled Exception

[jeronymite]

A chart rendering error occurred during an update to video drivers on the computer being used. NT7 charts rode through without issue.

Log and Trace files attached.

Thanks.

[NinjaTrader_ShawnB]

Hello jeronymite,


Could you please send the log and trace from your platform to look further into this inquiry.


Please send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->EMail Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

[jeronymite]

RC1 Chart Rendering Unhandled Exception

Hi Shawn. The files were attached to my original post.

Thanks.

[NinjaTrader_Brett]

Hello,

Now that we utilize the graphics card for rendering (we didn't do that with NT7), updating the graphics drivers while NT is running would not be supported. Please restart NT or shutdown NT before graphic driver installs to prevent any weird issues that might crop up.