FATAL Error

[photog53]

I was trying to build a workspace for the new forward month contract (NQ12-16)....when I got this ugly message. I was creating a Second(450) chart...(a 15 minute chart split into two candles instead of one)....when I got this message.
I was attached to Ninja Continuum at the time

[NinjaTrader_JessicaP]

Hello photog53,


Please send me your log and trace files, templates, and other files, so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support.
Please reference the following ticket number in the body of the email: 1568309
IMPORTANT: Please also tick all the boxes in the "Other Files" section.

[photog53]

I am trying..... I clicked "email support" from within NT8 and tried to send all the data, but got an "Undelivered Message back".... It looks like NT8 tried to send the email to "[email protected]".

If you know of a slick way for me to override the send to field...(It is 'grayed out in NT8 and I can't key into it)....let me know. Otherwise I will try to send you and old fashioned email from Thunderbird and manually attach the files you asked for.

[sledge]

I am trying..... I clicked "email support" from within NT8 and tried to send all the data, but got an "Undelivered Message back".... It looks like NT8 tried to send the email to "[email protected]".

.

sounds like this?

http://ninjatrader.com/support/forum/showpost.php?p=473520&postcount=5

[FMtrader]

I have also had this problem some time ago and I think the issue may be caused by what is contained in the "other files" section. I believe that in selecting all "other files" it attempts to copy the whole chart database file "db". This file can be huge (in my case it was over a gigabyte). It can contain months of price data on multiple securities and it overloads the mail server resulting in an undeliverable message and something back from [email protected]. Maybe NinjaTrader are not being wise in asking people to check all the files under "Other Files"? I am certainly not 100% sure on the above but I did notice that after I unchecked the database file option my email to support then went through smoothly.Happy to be corrected if I am wrong.

[photog53]

Aaahhh.... (I forgot about that)

[photog53]

Yep...

[NinjaTrader_PatrickH]

Hello photog53,

Thank you for your response.


Please send an email to platformsupport[at]ninjatrader[dot]com with 'ATTN: Patrick H - 1568309' in the subject line.
You can attach your log and trace files with the instructions below:

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

[NinjaTrader_PatrickH]

Correction, we already have your files. Thank you.

Hello photog53,

Thank you for your response.


Please send an email to platformsupport[at]ninjatrader[dot]com with 'ATTN: Patrick H - 1568309' in the subject line.
You can attach your log and trace files with the instructions below:

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

[NinjaTrader_JessicaP]

Hello, and thank you for your report. This behavior was confirmed on our end. We will be investigating this further. Please keep an eye on the NinjaTrader 8 Release Notes page for updates and bugfixes.

http://ninjatrader.com/support/helpGuides/nt8/en-us/release_notes.htm