charts not refreshing when connecting live datafeed

[bmaran]

My charts are not refreshing as soon as I connect to live datafeed.
I am using ninja8.
When I disconnect from live data feed charts are loaded.
Again when I connect to Live datafeed charts are indicating status as "loading"
but nothing is getting loaded or charts are not refreshed

[NinjaTrader_AlanP]

Hello bmaran,

I will need to see your log and trace for today look further into this inquiry.

Could you please send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->EMail Support in NinjaTrader. Put 'Att AlanP', in the subject field and enable 'Log and trace files'.

[mgin98]

I've been having the same problem, only a minute chart will show. No tick, volume, seconds, renko and it seems to happen only on ES-09-16 (so far), an instrument I downloaded last week's replay for over the weekend. NQ seems to come up ok. I'm using the NT/Continuum Demo connection. Trace and logs sent to your attention.

Mgin98

...edit:

I get this when sending through NT8 platform:


A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
host mx1.emailsrvr.com [173.203.2.36]
SMTP error from remote mail server after RCPT TO:<[email protected]>:
550 5.7.1 <[email protected]>: Relay access denied.
Only minute charts are loading, not second, tick, volume, renko, etc, it only says "loading" on chart.

[NinjaTrader_AlanP]

Hello mgin98,

Thanks for writing in.

Please manually attach your config, log, and trace files to your response, so I may investigate this matter further. Email the files to platformsupport[at]ninjatrader[dot]com, put 'Att AlanP', in the subject field and reference this forum link.

You will find the config file on your PC in the (My) Documents > NinjaTrader 7 folder.

* The config file will be named "config.xml"

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

* The log file will be named "log.20160506.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

* The trace file will be named "trace.20160506.txt"


I look forward to assisting further.