Cqg disconnection NT8

[bergimax]

Hi,
in this day i install NT8B12 on the pc, but i have several disconnection of the cqg.

The internet connection it's stable.

Should I change any specific setting?

Thank's,
Bergimax

[NinjaTrader_JustinS]

Hello,

Thank you for writing in.

Within the 'Log' section of the Control Center window are there any errors showing?

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 1547838

I look forward to your reply.

[bergimax]

I send you the log and trace files.

Thank's