Freezing and Gaps

[Legacy68]

I downloaded the NT8 Beta platform today. It was working fine and then it began to have gaps in the candles and freezing. I have all the system requirements.

[NinjaTrader_EricB]

Hello Legacy68,

Thank you for your post,

Who are you connected to? This is displayed in green on lower left corner of the Control Center window by hovering your mouse.


What instrument (and expiry if applicable) have you selected?

(For a chart) what interval is selected?

To test, please take the following steps to have NinjaTrader 8 launch in Safe Mode.

1. Close NinjaTrader 8
2. Hold the Ctrl Key + double click the NinjaTrader 8 icon
3. When launched, the NinjaTrader 8 splash screen that appears when loading should say Safe Mode.


This will cause NinjaTrader to launch without your saved workspaces and also will Connect on Startup disabled. Try opening a chart via the New menu.

Let me know if the behavior you see after taking these steps.

[Legacy68]

Hello Legacy68,

Thank you for your post,

Who are you connected to? This is displayed in green on lower left corner of the Control Center window by hovering your mouse.


What instrument (and expiry if applicable) have you selected?

(For a chart) what interval is selected?

To test, please take the following steps to have NinjaTrader 8 launch in Safe Mode.

1. Close NinjaTrader 8
2. Hold the Ctrl Key + double click the NinjaTrader 8 icon
3. When launched, the NinjaTrader 8 splash screen that appears when loading should say Safe Mode.


This will cause NinjaTrader to launch without your saved workspaces and also will Connect on Startup disabled. Try opening a chart via the New menu.

Let me know if the behavior you see after taking these steps.

Thank you for responding, I believe I just figured out the challenge: I was using NT7; decided to try NT8; deleted NT7 and installed 8. I just realized that both systems files were in my documents folder. Have deleted them and reinstalling at this moment. Will let you know what happened. Thanks again