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B8 - IB order entry are not shown correctly on the chart

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    B8 - IB order entry are not shown correctly on the chart

    I placed an order to short NQ using ninja7 @4199 using IB as the brokerage. On the Ninja8 b8, it shows the order as being placed @4195. In TWS, and ninja7, the 4199 is the correct order.

    Can you take a look and see why the discrepancy?

    See image below.

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    As a followup, I cancelled the order in Ninja7, confirmed that the order was cancelled in TWS, however, The sell Stp order still remain in Ninja8. When I click on the cancel order in Ninja8, I get the following error, which is the correct error.

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    I forgot to mention that I am on TWS version 954

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    Last edited by hotsalami; 01-22-2016, 01:44 PM.

    #2
    Hello hotsalami,

    Which platform did the order originate from?

    I will need to review your log and trace files for both platforms.

    Please send an email to platformsupport [at] ninjatrader [dot] com. In the email please include a link to this forum thread.
    Chelsea B.NinjaTrader Customer Service

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      #3
      I have emailed you and attached the log for both version Ninja 7 and Ninja 8. The order was place on ninja 7 as a strategy.

      Link to this issue

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        #4
        I see the same issue today. I placed an order to enter long using a strategy in NT7. the order is seen in the nt7 and tws, but not in nt8

        World's leading screen capture + recorder from Snagit + Screencast by Techsmith. Capture, edit and share professional-quality content seamlessly.


        The order got filled and I placed a sell manual order on Ninja7. The order are shown in nt7 and tws, but not in nt8

        World's leading screen capture + recorder from Snagit + Screencast by Techsmith. Capture, edit and share professional-quality content seamlessly.

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