Suggestion for NT Support Emails

[ShaneAU]

Hi guys,

I wanted to suggest that when NT support staff reply to emails, it would be really helpful to include by default a copy of the email they are replying to (like a normal thread of emails).

Currently all support emails cut off the thread and have no info on what email they are replying to (except the subject).

If we have sent more than one email with the same topic, this can make it difficult to work out what is being referred to and often ends up creating more emails to clarify things.

Cheers,
Shane

[NinjaTrader_Kyle]

Hello Shane,

Thank you for your post.

I will certainly bring this up with my superiors. As it stands old messages would not be quoted by default however we do have the ability to manually include this information. If anything comes up in the near future which we could assist with please ask that we include prior messages with our responses and we will happily do so.

Thank you again for taking the time to contact us with this feedback!