Unhandled Exception error preventing NT8B6 from opening

[daqu40]

I'm stuck not being able to open NT8. I tried repairing the install, removing it and installing again and nothing has helped.

Attached are my trace files for today.

Thanks.

[daqu40]

Still working on this.... I found the below in the log files:

2015-11-16 15:20:25:310|3|32|Failed to cancel orders: System.NullReferenceException: Object reference not set to an instance of an object.
at NinjaTrader.Cbi.Account.Cancel(IEnumerable`1 orders)
2015-11-16 15:20:25:310|3|32|Failed to cancel orders: System.NullReferenceException: Object reference not set to an instance of an object.
at NinjaTrader.Cbi.Account.Cancel(IEnumerable`1 orders)
2015-11-16 15:20:25:310|3|32|Failed to cancel orders: System.NullReferenceException: Object reference not set to an instance of an object.
at NinjaTrader.Cbi.Account.Cancel(IEnumerable`1 orders)
2015-11-16 15:20:25:310|3|32|Failed to cancel orders: System.NullReferenceException: Object reference not set to an instance of an object.
at NinjaTrader.Cbi.Account.Cancel(IEnumerable`1 orders)
2015-11-16 15:20:25:312|0|4|Unhandled exception: Object reference not set to an instance of an object.
2015-11-16 15:20:25:314|0|4|Unhandled exception: Index was outside the bounds of the array.

Anyone know how to manually attach to the database and clean up the discrepancy that's causing this?

[NinjaTrader_Matthew]

Still working on this.... I found the below in the log files:

2015-11-16 15:20:25:310|3|32|Failed to cancel orders: System.NullReferenceException: Object reference not set to an instance of an object.
at NinjaTrader.Cbi.Account.Cancel(IEnumerable`1 orders)
2015-11-16 15:20:25:310|3|32|Failed to cancel orders: System.NullReferenceException: Object reference not set to an instance of an object.
at NinjaTrader.Cbi.Account.Cancel(IEnumerable`1 orders)
2015-11-16 15:20:25:310|3|32|Failed to cancel orders: System.NullReferenceException: Object reference not set to an instance of an object.
at NinjaTrader.Cbi.Account.Cancel(IEnumerable`1 orders)
2015-11-16 15:20:25:310|3|32|Failed to cancel orders: System.NullReferenceException: Object reference not set to an instance of an object.
at NinjaTrader.Cbi.Account.Cancel(IEnumerable`1 orders)
2015-11-16 15:20:25:312|0|4|Unhandled exception: Object reference not set to an instance of an object.
2015-11-16 15:20:25:314|0|4|Unhandled exception: Index was outside the bounds of the array.

Anyone know how to manually attach to the database and clean up the discrepancy that's causing this?

Please email us your database so our development team can look at what is going wrong and potentially resolve issues which may have gotten you stuck in this state to begin with.

[daqu40]

Ah found them in the db folder of course.

You can get it from here: https://www.dropbox.com/s/u3hncqncue...aqu40.zip?dl=0

Thanks!

[NinjaTrader_Matthew]

Please go to Help> Mail to Support-> expand "Other files" and check "Database file".

Or you can manually attach the database file by ensuring NinjaTrader 8 is completely terminated and then navigate to (My) Documents\NinjaTrader 8\db and the database file is named NinjaTrader.sdf

[daqu40]

I was able to find the database and put it in a link in the previous reply.

I'm unable to get NT8 to fully open at this time.

[NinjaTrader_Matthew]

I am not able to reproduce with your database.

If you open NinjaTrader 8 in safe mode by holding down the CTRL key as you click on the NinjaTrader 8 icon, are you able to start NinjaTrader?

I'm seeing an error related to a Grid1Inst strategy. Is there anything this strategy would be trying to do on startup that may be causing issues?

[NinjaTrader_Matthew]

If you're still having issues where you cannot open NinjaTrader 8, please email our support team and we can have a support specialist log into your computer to investigate this issue in real-time

platformsupport[at]ninjatrader[dot]com