Bugs in Zen-Fire 64bit

[schwarzerh]

Hi there,

I found two issues with Zen-Fire 64bit:


1. When submitting Eurex orders, stop or limit prices are multiplied by a factor of 10.

I got an error message today after upgrading to NT7 RC1 64bit / Zen-Fire 64bit when trying to submit a buy stop limit @ 6631.5 for FDAX. In the log, I have this statement:

01.11.2010 13:18:46 Order Mirus, The risk management system rejected request affected Order: Buy 1 StopLimit @ 66315 x 66315

Currently FDAX is trading at ca. 6631, not at 66310 ...

Similar problem when trying to submit orders for FGBL, so all Eurex contracts affected, I guess ...


2. After switching back to NT7 RC1 32bit / Zen-Fire 32bit, I have problems connecting to Zen-Fire now. I get disconnected / reconnected every 2 seconds now, as if there was some process on the server left over from the 64bit connection that keeps throwing me out each time I connect using 32bit.

Rebooting my machine / router had no effect which is why I assume the process must be on the Zen-Fire server. Everything worked fine for several months on this machine, and problems started right after using 64bit and switching back to 32bit, so I assume no problems on my machine or network ...


Have fun, folks ...

(I am a software engineer myself so I know what you are going through ... awesome job, by the way ... :-)

Regards,
Heiko



UPDATE:

I still can connect to Zen-Fire using the 64bit version which confirms that there are no problems with my machine or network. But after having used the 64bit connection, something prevents login with a 32bit connection ...

[NinjaTrader_Brett]

Hello,

Thank s for your forum post.

Please remove and recreate the connection on the 32 bit side.

If this is the case, could you please remove, repair, and recreate the connection:
• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Then go to the Tools menu--> select Options--> select the Data tab--> click Repair DB
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.


Let me know if you are able to reconnect and stay connected on the 32 bit side.

Then we will deal with the 64 bit issue if it is related to the 64 bit side. Was this stop placed manually, awith an ATM strategy or a NinjaScript strategy.

I look forward to assisting you further.

[schwarzerh]

Hi Brett,

as for the 32-bit problem:

"remove and recreate" had no effect.
"remove, repair, and recreate" also had no effect

As for 64bit problem:

I played around a little bit. All orders were submitted directly from the chart. Whether it is a stop or a stop limit or whether the order is submitted with or without an ATM strategy makes no difference. In the log I can see the price is multiplied by 10 in all cases, so a stop price of e.g. 63505 is submitted when the order is placed at 6350.5 in chart ...

Regards,
Heiko

[NinjaTrader_Brett]

Hello,

I just wonder if your DLL's did not get updated. I have seen this problem in the past on 64 bit systems.

Please follow the below steps, this will not remove any settings.



2.) Reinstallation:

1. Close all running applications.
2. Then from the Start menu select --> Control Panel --> Add and Remove Programs.
3. From Add and Remove Programs select NinjaTrader 7 and click Remove.
4. Then manually delete the folder C:\Program Files\NinjaTrader 7 folder.
5. Reboot your machine.
6. Once these steps are completed, download NT7 from the link below:

http://www.ninjatrader.com/webnew/download_trading_software.htm

[schwarzerh]

Hi Brett,

sorry, but still no effect ...

Regards,
Heiko

[NinjaTrader_Brett]

Hello,

Can you please send a note to support at ninjatrader dot com and reference this forum post. Please put ATTN: Brett in the subject line and include your phone number so that I may call you as I would like to find out what is causing this issue.

Thank You.