Error when loading chart (errServerSideCompress)

[Trankuility]

Each time I start NT7 I get the message "Error on loading chart data for '$EURUSD Default': Error (errServerSideCompress) on loading historical data"

My broker is MBT.

After I got this error I upgraded to the NT7 RC version to see if that would fix anything but it did not.

How do I resolve this?

[NinjaTrader_Chip]

Hello Trankuility,

Thank you for your post.

What version of MB Trading Navigator do you currently have installed?

What interval was used in the chart? What happens if you select a 1 minute interval?
I suggest you try to restart NinjaTrader and re-try.

Were you able to load historical Forex data before? Could it be your MB Trading connection does not include historical Forex data?

[Trankuility]

Hello Chip,

I had restarted NT7 several times. Even tried using NT6. My version of Navigator is the version recommended in the NT install guide.

Trading interval was Range Bars 30 (used with tenth of a pip setting), but I tried it with 1 minute, 5 minute, and 15 minutes, and none of them worked. Those would all give the same error as mentioned above.

MB gives historical data (but can only access with NT7), I've used it many times in NT7.

Good news is that it worked finally late last night. I logged in for like the 14th time and it worked. Don't know why but it did. So everything is good now but if you could give me a clue as to why it happened I'd appreciate it. Just in case I run into this again.

Thanks.

[NinjaTrader_Chip]

Hello Trankuility

Please send your Log & Trace files for NinjaTrader 7 for the trade date this took place. We will need to look for what may have taken place that could have lead to this issue.

You can send them through the NinjaTrader platform by going to Help > Mail to Support…

Thank you,