Executions Tab doesn't match Executions log file

[brima]

Hello,

I had a difference between the executions tab and executions log file the other day. So when restarting NT I suddenly had an (open) position which I never open by myself in the chart.





Executions tab shows the unknown position allegedly bought to a price that even was far beyond the prices of the time.

This is extremely annoying. Please help!

Thank you in advance
brima

[NinjaTrader_Kyle]

brima,

Thank you for your post.

Unfortunately, I'm not sure which order you're trying to direct my attention to.
Please provide me with the execution time of the order in question.

[brima]

It's the blue coloured order in my first picture. This order you will not find in the executions log. Order-ID is 7a3572.

[NinjaTrader_Kyle]

brima,

Thanks for the clarification.

Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line.

In the message, please include the following:
1.) A link to this forum thread.

2.) Your log file from the 27th.
You will find the log file in the Documents > NinjaTrader 7 > Log folder.
The file will be named 'log.20101027.txt'.

[brima]

As I didn_t hear from you so far – are there any new insights concerning the problem?

[NinjaTrader_Kyle]

Hi brima,

It seems that you did not receive my reply from the 29th.

I just sent that reply to you again via email. Please let me know if you do not receive this message.

[brima]

I didn't receive any reply, also not today's. I checked junk mailbox as well but nothing.

[NinjaTrader_Kyle]

brima,

Do you have another address that you could contact Support [AT] NinjaTrader [DOT] com with?

If so, please send that note with a link to this thread.

[NinjaTrader_Kyle]

Hi brima,

I just received your email and followed up with you at that address.

Please let me know if you do not receive this message in the next 10-15 minutes.

[brima]

Got it - thank you very much.