64bit connection

[poeds]

using 64bit on w7
connected to ZF
on connecting the green connected box comes up as normal
if there is temp disconnect box goes red
on reconnection box goes amber and doesnt revert to green
if i disconnect manually and reconnect box is green
didnt happen with 32bit

[NinjaTrader_Jason]

Hello poeds,

Can you please tell me if this occurs each time you experience a disconnection with Zen-Fire or does it sometimes re-connect successful as well?

[poeds]

Hi

It does it whenever there is a disconnect
it reconnects ok as far as data is concerned
its just the colour of the bar

[NinjaTrader_Jason]

I see. Can you please close NinjaTrader and go to (My) Documents-->NinjaTrader 7 and delete the Config.xml file.

Start NinjaTrader and recreate your Zen-Fire connection as per the instructions at the link below.

http://www.ninjatrader.com/webnew/support_ZenFire.htm

Let me know if the issue persists.

[poeds]

Hi
Yep done all that reinstalled as well
so i turn on this am 64bit and 64bit connection enabled
go to load ES daily chart get the server busy error and connection colour box goes amber
oh not again please no i beg u if there is a God etc
anyway exit restarted in 32bit with 64bit connect disabled all fine
i am telling u for info only, 64bit seems same as 32 and 32 has no problems

[NinjaTrader_Jason]

Hello poeds,

Am I correct the color only turns into an amber color when disconnected from the historical data server?

The amber color indicates the connection is not entirely connected, so it would be as expected when not connected to the historical data server. Other connectivity providers can experience the amber color as well when the connection is only partially connected.

For example, the Trading Technologies connection connects to two servers as well (Order & Price). If disconnected from one server, the connection color will turn into an amber color as well.

[poeds]

yes you very well could be
i have often had the amber up in 64 and still able to work
so perhaps there is an issue with 64 connection to ZF historical

[NinjaTrader_Jason]

Can you please let me know if you experience the amber color when not disconnected from the historical data server with Zen-Fire.

[poeds]

how does one tell if they are connected or not to the historical server?

[NinjaTrader_Jason]

You can check this in the Control Center-->Log-tab. Please check the times the color turned into amber and check if you see a disconnection from the historical data server listed.

[poeds]

got disconnects from data server busy or not available
running 32bit

[NinjaTrader_Jason]

Can you please disconnect/re-connect and check if the issue persists. If so, please try a restart of NinjaTrader and check again.

Do you perhaps have security software installed that interferes with the IP address and port that is used by the historical data server?

The connection to the NinjaTrader historical data server will use one of the following IP addresses:

64.202.118.132
64.202.118.144
64.202.118.179
64.202.118.180

And it will use port 31654.

[poeds]

why would reload historical data be greyed out on a chart?
if i do a d/l in historical data mgr it seems to complete in half a second but in reality has done nothing?
'

[poeds]

exited and reloaded seems ok now

[NinjaTrader_Jason]

It would indicate you are not connected to the historical data server anymore. Or you are connected to a connectivity provider that does not support historical data.

Please try a disconnect/re-connect first and check if you will connect to the historical data server.