connection error

[safetrading]

I was using an earlier version of NT7 until this morning. I just donwloaded NT 7.0.0.21 (Live) and now I can not connect my data feed. I attached a screen shot of the error message.

Please advise, as I can no longer trade until this is resolved.

Thanks,

Safetrading

[NinjaTrader_Kyle]

Hello safetrading,

Thank you for your post.

To resolve this issue, please take the following steps:
- Uninstall NinjaTrader 7 via Windows Control Panel
- Delete the folder C:\Program Files\NinjaTrader 7 if you have a 32-bit machine OR
- Delete the folder C:\Program Files (x86)\NinjaTrader 7 if you have a 64-bit machine
NOTE: Deleting these directories will remove any custom sounds you may have
- Install NinjaTrader 7 Beta 21


Note: do not delete the Documents > NinjaTrader 7 folder so as to keep your custom settings intact.

[safetrading]

Thanks, that took care of it. Have a great day.

Safetrading

Hello safetrading,

Thank you for your post.

To resolve this issue, please take the following steps:
- Uninstall NinjaTrader 7 via Windows Control Panel
- Delete the folder C:\Program Files\NinjaTrader 7 if you have a 32-bit machine OR
- Delete the folder C:\Program Files (x86)\NinjaTrader 7 if you have a 64-bit machine
NOTE: Deleting these directories will remove any custom sounds you may have
- Install NinjaTrader 7 Beta 21


Note: do not delete the Documents > NinjaTrader 7 folder so as to keep your custom settings intact.