ZenFire Connection Issues This morning

[dnoff]

So I am experiencing connection issues again this morning using NT ver 7.0.0.20 (not latest 7.0.0.21).

Every minute or so the connection is being lost (INternet is fine (I am live streaming no stutter) and I am also not receiving last price, high, low values etc from the Market Analyzer.

Is this related to yesterday's upgrade (happened last time we went from 19 to 20?????

[dnoff]

Coincidentally - I was trying to use webtrader (from ZF) and this is also experiencing issues...

ZenFire issues are becoming very old.....there had better be good reasons for this otherwise I am moving on

[NinjaTrader_Kyle]

Hello dnoff,

Thank you for your post.

We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API wil continuously try to re-establish a connection.
Common reasons that contribute to connection stability are:

• ISP issues
• Hardware firewall changing IP addresses frequently
• Dynamic IP addresses changing frequently intraday. Usually this happens once a week buy you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
• With Windows XP SP2, if you have more than 10 open TCPIP socket connections (10 programs making socket connections through the internet) Windows will randomly shut down some connections
• Broker/market data servers may be experiencing temporary downtime

[bobbethgoo]

i cant connect with new 64 bit or 32 bit connection

[dnoff]

This is not my internet connection - this is a ZenFire issue -

Everything working perfectly until this morning and the release of NT 7.0.0.21. Same stuff happened moving from 19 to 20.

I believed that you guys help resolve ZF issues right??

[NinjaTrader_Kyle]

dnoff,

That this occurs on your PC after the release of 7.0.0.21 (which you have not yet installed) is a coincidence. NinjaTrader itself only reports the connection status.

That you're seeing issues with multiple platforms that use the Zen-Fire feed on your PC confirms that this issue originates outside of NinjaTrader.

[bobbethgoo]

i cant connect with new 64 bit or 32 bit connection

oops, i didnt follow upgrade instructions, my bad.