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Zen-Fire connect/disconnect loop still occurring in Beta 20

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    Zen-Fire connect/disconnect loop still occurring in Beta 20

    Hi

    A very similar issue to the one mentioned in the sticky thread "NinjaTrader 7 - Zen-Fire Connection Issue" is occurring for me in beta 20, on XP Pro (32 bit).

    Approximately 20% of the time when I start NT7 and connect to my data provider (Zen-Fire (Mirus)) I get a constant loop of connect, disconnect, connect, disconnect ... The only way out is to kill the ninjatrader.exe process and try again. Here is an example of the log when this is happening:

    Code:
    21/08/2010 12:09:17	Connection	Mirus: Primary connection=Connected, Price feed=ConnectionLost
    21/08/2010 12:09:15	Connection	Mirus: Primary connection=ConnectionLost, Price feed=ConnectionLost
    21/08/2010 12:09:15	Connection	Mirus: Primary connection=ConnectionLost, Price feed=Connected
    21/08/2010 12:07:36	Connection	Mirus: Primary connection=Connected, Price feed=Connected
    21/08/2010 12:07:35	Connection	Mirus: Primary connection=Connected, Price feed=ConnectionLost
    21/08/2010 12:07:34	Connection	Mirus: Primary connection=ConnectionLost, Price feed=ConnectionLost
    21/08/2010 12:07:34	Connection	Mirus: Primary connection=ConnectionLost, Price feed=Connected
    21/08/2010 12:05:54	Connection	Mirus: Primary connection=Connected, Price feed=Connected
    21/08/2010 12:05:53	Connection	Mirus: Primary connection=Connected, Price feed=ConnectionLost
    21/08/2010 12:05:51	Connection	Mirus: Primary connection=ConnectionLost, Price feed=ConnectionLost
    21/08/2010 12:05:51	Connection	Mirus: Primary connection=ConnectionLost, Price feed=Connected
    21/08/2010 12:05:51	Connection	Time to flatten=00:00:00, Flatten all=Disabled
    21/08/2010 12:04:11	Connection	Mirus: Primary connection=Connected, Price feed=Connected
    21/08/2010 12:03:57	Connection	Connecting to NinjaTrader data server (64.202.118.179/31654)
    21/08/2010 12:03:57	Connection	Mirus: Primary connection=Connecting, Price feed=Connecting
    Even during the periods where it appears the primary connection and price feed are both "Connected" (eg: 12:05:54 - 12:07:34 and 12:07:36 - 12:09:15), NT7 is not responsive to mouse or keyboard inputs.

    Also (and this may not be a related issue, I'm not sure), even when the connect works as it should it seems to take a long time between the "3 note chime" and the connection box going green - on average, about a minute. During that time NT7 isn't responsive to mouse or keyboard inputs. On NT6.5 it takes about 10 seconds (however, my NT6.5 setup is on a different machine, not the same as the NT7 install so I cannot know whether the difference is due to the system, or due to the version of NT).

    James.

    #2
    James, can you please post your complete trace and log file here so we can further analyze this issue? You can find the trace file at My Documents/NinjaTrader 7/trace and the logs are at /log. If the file is large, please zip it up and the post it. Thank you.
    AustinNinjaTrader Customer Service

    Comment


      #3
      Thanks Austin. I've attached a zip file containing today's log and trace files. When I tried to connect I had the same issue - connected, then disconnected, then connected etc... Eventually (after several attempts) it did connect "properly" which you can see in the trace file at 09:38:25

      James.
      Attached Files

      Comment


        #4
        jvbrad,

        This looks like a connectivity issue with your internet on this machine as we are seeing lots of these:

        2010-08-23 09:37:38:748 (Mirus) Hosted.Unmanaged.Callbacks.Alert: connection=1 alertType=8 code=0 msg='Market Data Connection - Heartbeat has been quiet for 73.375 seconds.'

        Do you have firewalls or such installed that might be blocking traffic?
        Josh P.NinjaTrader Customer Service

        Comment

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