Natural Gas bug

[pmorissette]

I have 3 strategies in my strategies tab based on natural gas (NG) and for some reason, in live trading, they never trade. However, if you check the historical records, the strategy was indeed supposed to trade on those days. I do see this error in the log file:

Data.MarketData.StartNow: exception caught: item has already been added. Key in ditionary: "NGUO" key being added: "NGUO"

Any idea as to what is going on?

[NinjaTrader_Brett]

Hello,

Thank you for your forum post.

Are you running this strategy on multiple instrument and it only occurs on NG?

What version of NinjaTrader are you using this is located in the Control Center->Help->About... I need the full version number to the right of the NinjaTrader logo.

I look forward to assisting you further.

[pmorissette]

Yes the same strat is used to trade other products too. I'm using 7.19.

Thanks

[NinjaTrader_Austin]

pmorissette, is this a reproducible event? If so, could you please provide us with your strategy code, the settings used, timeframe, instrument settings, the exact steps that lead to the error, and anything else you believe would help us replicate this event? Thank you.

[pmorissette]

Any answers?

[NinjaTrader_Brett]

Hello,

Did you send a note into support with the information Austin asked for as I do not see that information posted? I havent seen anything from you yet in support at ninjatrader dot com, however another support team member may have responded.

If you do not feel comftarable posting the information we need to continue looking into this please send it in a private email to support at ninjatrader dot com and reference this forum post.

I look forward to assisting you further.

[pmorissette]

Sorry I forgot to refresh the page - didn't see I had received an answer. I will send you guys an email shortly.

Thanks