error msg

[trend]

Hi,
I'venoted the following message in the Log:
"Unable to load server side config file: the operation has timed out"

Any clue what does this reffers to?

Thanks,

[NinjaTrader_ChristopherJ]

Hello trend,

Thank you for your post.

This message usually indicates that something is blocking access to our servers.

Please forward your log and trace files to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7 > Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

I look forward to assisting you further with this issue.