Upgrading to NT7 16 problems

[jacsys]

I was running NT7 15 and have been trying to upgrade to 16. Initially I managed to get 16 installed however when I tried to import compatible strategy script ninja complained that I had incomaptible scripts still present. I wenthrough and eventually deleted the Documents/Ninja 7 directory.

Now when I try to enter the licence key it keeps saying that it cannot verify the licence, please try again later. It has been doing this since sunday. In my latest attempt I downloaded as though I had never had ninja installed on the machine at all. It sent me the free key but rather than enter the free key I entered my purchased key. It still came back with unable to verify licence.

Is there some server address that needs to be updated to enable the licence to be verified.

[NinjaTrader_Bertrand]

jacsys, sounds like an ISP issue reaching our license servers - do you have perhaps another connection as backup where you could try the verification on?

[jacsys]

Hello Bertrand, on the same network is my laptop running version 7.0.0.15 happily. I did try using a different newtork connection as you suggetsed through my mobile phone with the same result. I am able to browse to this forum site without any problems. Is there a config file or registry setting that has been mucked up by me deleteing the document directory or something. I tried installing 6.5 with the same result. 7.0.0.15 was running on this desktop happily.

[NinjaTrader_Bertrand]

Hi jacsys, if 6.5 and Beta 16 are giving your the same issue it's likely the network / firewall / security software setup for this PC, have you tried lowering filter rules / levels to the min. before restarting NT?

[jacsys]

Hello Bertrand,

On the last tests I did through the mobile phone network I turned the firewall off for the length of the test. Can you advise the IP address of the licence server to see if I can ping it from this machine. Failing that would a backdoor code enable me to get up and running on this machine again?

[NinjaTrader_Bertrand]

jacsys, please check your PM's - thanks.

[jacsys]

Hello Bertrand, After downloading 7.0.0.17 I have now been able to log in again and am now on 17.

The problem has gone the way of 16!

Thank you

[NinjaTrader_Bertrand]

Great, thanks for the feedback jacsys