Data load

[deanldavis475]

My data is from Zen Fire. Using V7 - 15 when I open a new chart for the 6E the data appears instantly. However when I open a chart for the CL or TF I get no data. Can someone guide me as to what I may be doing incorrectly or point me to instructions as to how to do this???
Thank you
Dean

[NinjaTrader_Kyle]

Hello deanldavis475,

I was able to load each of these instruments on my end.

Which version of NinjaTrader 7 are you using? To check, click Help > About.

Are you receiving any error messages? If so, what do those messages report?

[deanldavis475]

Loading data

Well I find that if I load a new chart with no indicators I do get data. I may have a bad indicator in the mix.
Is there any way to start Ninja 7 version 15 that will start the pogram but not open any of the workspaces?????

Thanks
Dean

[NinjaTrader_Kyle]

Hello Dean,

Please take the following steps to ensure that workspaces are not loaded upon startup:

1. Shut down NinjaTrader.
2. Open the My Documents > NinjaTrader 7 > Workspaces folder.
3. Next, move all files from the workspaces folder to another location (like your desktop) and then restart the software.

[deanldavis475]

Thank you . I thought that would fix my problem but it does not. The program appears to load and displays the control center and then gives a must shut down message.
The Log file contains this info

5/19/2010 11:01:14 AM|1|2|AMP: Primary connection=Connecting, Price feed=Connecting
5/19/2010 11:01:19 AM|1|2|AMP: Primary connection=Connected, Price feed=Connected

5/19/2010 11:01:22 AM|3|4|Strategy 7d5eb306b71945f998150854df36dd64: unable to deserialize user data: There is an error in XML document (1, 2).

5/19/2010 11:01:24 AM|1|2|Time to flatten=3:59:00 PM, Flatten all=Enabled
5/19/2010 11:01:27 AM|1|4|Order entry hot keys disabled
5/19/2010 11:01:27 AM|1|2|Optimized CPU performance enabled
5/19/2010 11:01:27 AM|1|4|Automated trading disabled

The middle line is to me suspect. Can you tell me if this is the culpret and if so how to address the problem?????
Thanks
Dean

[NinjaTrader_Kyle]

Hello Dean,

So that I may further investigate, please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line.

In your message, please include the following:
1.) A link to this forum thread.

2.) Your most current trace file.
You will find the trace file here: My Documents > NinjaTrader 7 > Trace > trace.20100519.txt

[deanldavis475]

See your mail box
Dean