Chart Frozen

[mjc4118]

Frequently the NT7 Charts freeze.
I have 9 chart windows open every day... The same 9 charts. It never fails that once every 2 or three days one of the charts will freeze and I will need to close the chart and open a new chart.

Yes my session and days to load are correct.
Please see screen shots

[NinjaTrader_ChristopherJ]

Hello mjc4118,

Thank you for your post.

Please delete your CL data by disconnecting-->Tools-->Historical Data Manager-->Edit tab-->Select CL-->Right mouse click and choose Delete.

Next please Close NinjaTrader and delete your cache by going to Documents-->NinjaTrader 7-->Open the db folder-->Open the Cache folder-->Ctrl + A to select all files-->Right mouse click and choose Delete.

Now please restart NinjaTrader 7, open a new chart and let me know if the issue persists.

[mjc4118]

I have done that multiple times.
The problem keeps returning.

What am i supposed to do ...delete my history before i shut down each night and delete my files before I restart?

This is not a "one time" issue.

[NinjaTrader_ChristopherJ]

Can you please tell me what version of NinjaTrader 7 you currently have installed which can be found under Help-->About.

[mjc4118]

.15 (live)

[NinjaTrader_Kyle]

Hi mjc4118,

Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line.

In your message, please include the following:
1.) A link to this forum thread.

2.) Your most current trace file.
You will find trace files in the My Documents > NinjaTrader 7 > Trace folder.
Today's file would be named 'trace.20100513.txt'

[mjc4118]

Froze Again Yesterday.
The Screenshot is from yesterday at 7:22 AM. you will notice the AM candles are missing.
My Session values are 24/7
Emailing my latest trace file.

[NinjaTrader_ChristopherJ]

We have received your file and I will follow up with you via email after reviewing the Trace.