NT7 14 Just will not open after Crash

[NitroG]

For the past few days NT 7-14 keeps crashing and will not open now, at all. Yesterday after about 10tries, it opened. Now today after trying to open a S&P chart, it crashed and simply will not open now. It keeps saying that it encoutered a problem and needs to be restarted whenever I attept to open it.
I have had to re-install it a few times already!

Is there a nother way to send info to Tech service? I would at least like to save my workspaces if I need to re-install once again as I have hours of work on them.


Interesting........
Ryan
PS-I have not even touched on the missing data in the files especially CL (I see others having that issue as well with Zenfire). At this point I just need it to Open once!

[NitroG]

I think that I solved it by removing the workspace file that was in use when I tried to load the SP chart. All is back to "normal" now, even the sim trade that I had on is back!!!

I originally tried to remove the config file and that got me in and I noticed that my charts were missing the indicators, leading me to suspect the workspace. I then removed the owrkspace file that was active before the crash and all seems well.

I cannot believe that I solved this!!!

Ryan

[NinjaTrader_Bertrand]

Ryan, thanks for reporting back - great the issue is resolved for you - would you still have the old workspace file somewhere so we could investigate? If yes, please send it to my Attn to support at ninjatrader dot com.

Thanks

[NitroG]

Bertrand,
Interestingly, I tried to open another chart, simple GC chart and the system crashed again but I got it up and running again but I will not try to resolve (re-install) until the weekend. I

In the meantime- I will send you the workspaces, trace files etc...

thanks,
Ryan

[NinjaTrader_Bertrand]

Ok Ryan, thanks for the info, will have a look into those. Thanks.