Chart draw failure on open

[mjc4118]

This is the second time I have had this error.
I open ninja and a chart window fails to draw properly one or two of the chart windows paints without the chart controls.

Please see attachment

[NinjaTrader_Bertrand]

mjc4118, thanks for reporting in - could you please send us trace / log files as well as the workspace(s) used via the Help > Mail to Support feature so we can investigate?

[mjc4118]

fyi .. sent the email to support and referenced this thread last week

[mjc4118]

Saturday at 3:00 PM beta .15.
I opened ninja. Some of the charts would not load. This occurs frequently on the weekends... I have deleted all historical data. I have set fetch historical data from server when possible.
I have the correct SESSION sesttings ...and days to load 15 ..the charts are stuck on "LOADING DATA"

I initially complained about this in another thread but cannot seem to find that thread...

Here is a screen shot of what i am seeing.
Closing the chart and re-opening the chart ....with a new chart ...yields the same result ..it gets stuck loading data .. on Saturdays ...and Sunday am...

[NinjaTrader_JoshP]

mjc4118,

Do you have the ticket # for the files you sent in? I am having difficulty sifting through the support tickets to find it. Thank you for the assist.

For your loading data chart, can you please provide the data provider you are using and the instrument and chart settings applied? Thank you.

[mjc4118]

I think it is ticket: NinjaTrader chart {311707}
also my complete ninjatrader directory w/ workspace and database has been set in as well i think under ticket: Data issues {311760}

[NinjaTrader_JoshP]

Thanks for the files. We will let you know what we see.

[NinjaTrader_JoshP]

mjc4118,

Development took a look at your traces and came back with this. Please see the green comments:

// You got connected to your data provider on Thursday it seems
2010-04-29 15:23:53:016 (MARK PRIMARY) Cbi.ConnectionStatusEventArgs.Process: Connected Connected
2010-04-29 15:23:53:016 (MARK PRIMARY) defaultTimeToClose=3/20/2010 12:00:00 AM flattenAll=False

// Then NT starts to load data with reasonable response times
2010-04-29 15:23:53:762 (MARK PRIMARY) Data.Bars.GetBarsNow: instrument='GC 06-10' from='2010-04-29 15:00:00' to='2010-04-29 23:59:59' period=1 Tick splitAdjusted=False dividendAdjusted=False bars=0 session='Default 24/7 9:00 Open'
2010-04-29 15:23:55:998 (MARK PRIMARY) Data.Bars.GetBarsNow: instrument='CL 05-10' from='2010-04-20 14:00:00' to='2010-04-30 23:59:59' period=1 Tick splitAdjusted=False dividendAdjusted=False bars=0 session='Default 24/7'
2010-04-29 15:23:57:270 (MARK PRIMARY) Data.Bars.GetBarsNow: instrument='CL 06-10' from='2010-04-29 15:00:00' to='2010-04-29 23:59:59' period=1 Tick splitAdjusted=False dividendAdjusted=False bars=0 session='Default 24/7 9:00 Open'
2010-04-29 15:23:58:547 (MARK PRIMARY) Data.Bars.GetBarsNow: instrument='DX 06-10' from='2010-04-29 15:00:00' to='2010-04-29 23:59:59' period=1 Tick splitAdjusted=False dividendAdjusted=False bars=0 session='Default 24/7 9:00 Open'
2010-04-29 15:23:59:202 (MARK PRIMARY) Data.Bars.GetBarsNow: instrument='GC 06-10' from='2010-04-29' to='2010-04-29' period=1 Min splitAdjusted=False dividendAdjusted=False bars=0 session='Default 24/7'
...
2010-04-29 15:24:00:150 (MARK PRIMARY) Data.Bars.GetBarsNow: instrument='CL 05-10' from='2010-04-29' to='2010-04-29 23:59:59' period=1 Tick splitAdjusted=False dividendAdjusted=False bars=0 session='Default 24/7'
2010-04-29 15:24:01:549 (MARK PRIMARY) Data.Bars.GetBarsNow: instrument='6S 06-10' from='2010-04-29 15:00:00' to='2010-04-29 23:59:59' period=1 Tick splitAdjusted=False dividendAdjusted=False bars=0 session='Default CME FX Futures'

// Then in the midst of loading it seems you disconnected. What was happening was you were loading things in the background for maybe some of your other charts. Perhaps you had a workspace in the background, but as you were only viewing the front chart it just didn't get to loading there yet and that was why it was saying "Loading data...". Please give it some more time to load all the necessary data for your complete setup.
2010-04-29 15:24:01:553 (MARK PRIMARY) Cbi.Connection.Close1
2010-04-29 15:24:01:554 (MARK PRIMARY) Cbi.Connection.Close2
2010-04-29 15:24:01:554 (MARK PRIMARY) Cbi.Connection.Close3
2010-04-29 15:24:01:554 (MARK PRIMARY) Cbi.Connection.Close4
2010-04-29 15:24:01:873 (MARK PRIMARY) Cbi.Connection.Close5
2010-04-29 15:24:01:874 (MARK PRIMARY) Cbi.Connection.Close6
2010-04-29 15:24:01:874 (MARK PRIMARY) Cbi.Connection.Close7

[mjc4118]

I figured part of this out. There seem to be 2 issues here.

One issue - > readily solvable is that Zen-Fire says ther servers are not readily available or may be being "serviced" over the weekend from Friday at 5:00 PM to Sunday AM ... so the data is not being sent.

So part of the problem is clear.

The second part of the issue (please see screenshots) is that on SOME windows the application thinks the window is minimized ...when it is not.
So ...there is no chart drawn ...just a Huge "title bar" .... I found I can right click on the window and select "restore" and the chart draws. So somehow an App property may or may not be being set under Vista for some "minimized" windows .... And restarting the app is not drawing the window minimized on workspace restore.

2 screenshots attached.

[NinjaTrader_JoshP]

Thanks. Development is looking into it.

[NinjaTrader_Christian]

Hi mjc4118 !

We could identify and solve the problem you described in post #9 (strange looking window). Problem was, that minimized charts of non active workspaces could show this behaviour when you switched to that workspace.

Fix will be available with the next update of NinjaTrader.

Thanks for reporting,
Christian