NT7 Beta 12 Locking up computer on restart.

[NinjaTrader_JoshP]

jackh,

3545 has nothing to do with freezing. It addresses indicators being switched to AutoScale = true when it should be left on AutoScale = false when that was what the indicator was originally using.

What I suggest you try is to simply delete that workspace and generate a new one. If you had that workspace from old versions of NT7 there were for sure issues with workspaces. Please first try to establish a base line scenario that works on your end. Then add components on to see where it breaks. This means do not use TPO at this point in time. You can try adding it on after you have a stable workspace to see how it influences things.

[jackh]

Josh,
It appears you may not have been able to read my log errors, which indicate problems with reloading bar data associated with session issues, before replying to my last post.

Perhaps I over emphasized Fixed 3545 as it does not totally apply to my situation. However, the existence of other bar data reloading errors when other than a default session template is used tells me atleast that there is a closely related problem area.

Additionally, did you read my whole post where I tell you that:

1. only the one computer (with the several times newly installed V7 and newly created but persistently offending workspace) is having problems.
2. The other computers with TPO Charts as well but with workspaces using default session templates work beautifully as well and do not freeze up on restart.

I think I not only have a baseline but also valid comparative data which suggests that the use of non-default sessions is problematic.

Please consider all the information I have provided and speak to each issue on your next reply.

[jackh]

Josh,
It appears you may not have been able to read my log errors, which indicate problems with reloading bar data associated with session issues, before replying to my last post.

Perhaps I over emphasized Fixed 3545 as it does not totally apply to my situation. However, the existence of other bar data reloading errors when other than a default session template is used tells me atleast that there is a closely related problem area.

Additionally, did you read my whole post where I tell you that:

1. only the one computer (with the several times newly installed V7 and newly created but persistently offending workspace) is having problems.
2. The other computers with TPO Charts as well but with workspaces using default session templates work beautifully as well and do not freeze up on restart.

I think I not only have a baseline but also valid comparative data which suggests that the use of non-default sessions is problematic.

Please consider all the information I have provided and speak to each issue on your next reply.

[NinjaTrader_JoshP]

jackh,

If you have submitted some trace/logs please provide the ticket number as Austin is not working today so we would not know which one of the tickets was yours.

1. Having issues on 1 computer does not establish a base line scenario. We can only support standard NinjaTrader components. TPO is not standard and in fact we have already stated that 3rd party components may not work correctly at this point in time.

2. Again, please remove TPO and then try your custom session templates. You need to establish a base line scenario with standard NT and no 3rd party addons with defaults and custom session templates. Should you be unable to establish such a case then there is an issue with your NT that can be looked into. When you insist to keep TPO on your charts we cannot assist you much as it simply may not work. Without you removing the 3rd party addon we cannot establish NT being your cause of your error or TPO being the cause. Having it work on default session templates on other computers does not mean it will work on every computer and does not mean it will work with different session templates either.

[jackh]

Josh, Perhaps there are more than one Josh's at Ninja Trader Customer Service. And perhaps there is poor record keeping there. But I have an E-Mail from a Josh at NT dated yesterday at 1:50 PM MDT confirming receipt of my log and trace files. I am tired of going back and forth on this please call me to facillate communication on this matter.

[NinjaTrader_JoshP]

jackh,

Please send in your phone number to support [at] ninjatrader [dot] com and a time I can reach you at so I can give you a call. Thank you.