Historical data with Zen-Fire

[HT101]

I’m having difficulty getting large amounts of historical data to load correctly on charts and could use a little help. I’m using NT 7.0.0.6. I have historical data going back to October 2002 for the Russell. I also use Zen-Fire were NT is configured to get data from your servers if available and the data options is set to MergeNonBackAdjusted.

Here is the process I used to import the data:
1) NT disconnected from Zen-Fire
2) Using the Historical Data Manager I imported my data file
3) If I create a chart at this point I can see all my imported data
4) I connect to Zen-Fire
5) Zen-Fire starts loading available data
6) The chart now has a data gap between the dates 3/13/2008 and 8/4/2008 – otherwise it appears correct

What would cause the data to be displayed this way? If I check the Historical Data Manager under the edit tab I can see the data missing on my chart. I have a feeling that the NT data server fills data back to 8/4/2008 and then has difficulty grabbing the imported data stored locally on my machine.

I attached a couple screenshots. Please let me know if I can provide further details.

[NinjaTrader_Ray]

Someone from our team will follow up on this shortly.

[NinjaTrader_Bertrand]

HT101, this looks to be an issue with the 'transition period' of ER2 to TF around the gap time...it would be great if I could test this with your historical data on my end here to reproduce - if this is possible, please contact me at support at ninjatrader dot com Attn Bertrand and I'll follow up. Thanks

[HT101]

Thanks. I just sent the data to you. If you didn't get the email it is possible my attachment might be to big to send over email.

This isssue is also reproducable with other contracts.

[NinjaTrader_Bertrand]

Thanks, this has unfortunately not reached me properly - could you please sent it via YouSendIt to support at ninjatrader dot com Attn Bertrand - thanks in advance.

[HT101]

Done - let me know if you can't get it. Thanks.

[NinjaTrader_Bertrand]

Thanks got it this time, will check into it.

[NinjaTrader_Bertrand]

Could reproduce here, thanks for making the dataset available.

Setting the TF master instrument to 'DoNotMerge' should be a workaround for now as we look into matters.

Thanks for your support