7B6...Some Charts Still Seem To Load Incorrectly...

[Alfred]

Here is a link to a video on the way one chart loaded incorrectly at start-up and connecting live this morning...have noticed this behavior before....

http://www.screencast.com/t/NmI4MTJiM

Also have noticed that at the initial load at start up charts will often not come up to the point where one shut down at the close yesterday...they will often come up only to the point where one connected live yesterday morning...then after connecting live today they will correct themselves and show all data to the current time. I can do a video on this tomorrow morning if it happens again, if you may wish...have often noticed this. I am pretty sure in 6.5 the initial load in charts would always come up to where one shut down the day before, without the current necessity of connecting live to get things looking OK.

I am also finding that often will have to redo the period of a chart once or several times to get the correct max compression...or sometimes will change from seconds to tick and back to seconds to get horizontal compression scale correct...often, yes often notice this...horizontal compression is still not working correctly...

Did a clean install of 7B6 yesterday...new workspaces etc...yet still seeing the above...

Thanks....

[NinjaTrader_Austin]

Alfred, would you mind sending your workspace files (My Docs/NT7/workspaces) to [email protected] attention 'austin - thread 24230'? Also, which data provider do you use?

Thank you for all your time and patience with pointing out and helping us solve these issues.

[Alfred]

Austin...

Just sent workspace files to your attention via NT Help, Mail to Support...

Am using Zen Fire (Mirus) data.


Thanks...

[NinjaTrader_Austin]

Thank you, Alfred. I've received the data and will look into.

[NinjaTrader_Austin]

So I imported your workspaces and started NT7 and then moved all the charts and everything onto my single monitor. Many charts were blank because I had no historical data for them. I connected to Zen-Fire so the data would be downloaded. After everything was updating correctly and all the historical data was obtained, I shutdown NT and restarted it. Upon restart, all the historical data was re-loaded correctly, and all the charts were zoomed out as far as possible. Thus, I was unable to reproduce what you described in the video.

I know it can be a difficult and time-consuming process, but could you provide the exact steps necessary to reproduce the issue?

Again, thank you for all your time.

[Alfred]

Austin....the steps were as shown in the video...I closed NT and that one workspace at the close yesterday...then starting NT today noticed many charts not loading to the point of where they were closed yesterday...then connected live and noticed the chart in the video still had a gap in the data....

I believe I have tried what you just did...but this may be connected to overnight time differences or something like that perhaps...perhaps load some charts or this workspace and close it just after the close today...then reopen before the open tomorrow (maybe 10/15 minutes before open) ...and see what happens. I don't think these things will all duplicate opening, closing and then reopening in the same session...especially after connecting live once in this session...could be wrong...but ??...also put a few graphics on several charts shortly after the open in todays data...then tomorrow, if this one particular aspect duplicates, you will see the graphics in space to the right, but no bars where the graphics are....you may need to do this by opening before the open tomorrow, adding graphics shortly after the open, then closing all after the close then open the following morning to test what shows up...this is the way it works for me...

Will let you know what turns up tomorrow morning.

Thanks...

[NinjaTrader_Austin]

Alfred I will try what you describe and get back to you tomorrow.

[Alfred]

Discovered possible error on chart loading !! ...did not have "Save chart data as historical" checked in Tools > Options > Data. Charts load OK now at start up to point of previous shutdown.... !! Perhaps that has something to do with chart compression working OK initially also...as compression looks OK on all charts at current restart (so far anyway)...

[aslane]

I have seen the compression issue as well, but already have the save data option checked.

I have not reported yet because I can never seem to reproduce it consistently. For me, it seems like once I restart NT enough times and get the charts loaded correctly once, all is good moving forward. It really only happens for me when creating new charts, and especially for multi-instrument charts.

Will post again if I get it narrowed down.

[Alfred]

I would prefer not to have to "Save chart data as historical" in order to get charts to load to the point of last shutdown before connecting live upon restart. The historical data from Zen Fire is enough for me when live.

When a workspace is saved at shutdown, does that save the data in charts to that point if "Save chart data as historical" is not checked ??

Thanks...

[NinjaTrader_Austin]

When a workspace is saved at shutdown, does that save the data in charts to that point if "Save chart data as historical" is not checked ??

Alfred, saving the workspace just saves all the information about the charts/DOMs/settings/color choices/etc and not the chart data.

[Alfred]

Are charts initially supposed to load at start up to the point of last shutdown without connecting live and no historical data checked saved ??

Also...looking at compression this morning...you cannot always tell if you are in the correct max compression untill you change or redo the chart period once or more....then you will often find what you thought was the correct compression is incorrect.

[NinjaTrader_Austin]

Are charts initially supposed to load at start up to the point of last shutdown without connecting live and no historical data checked saved ??

Yes, that would be correct because that is all the data that is stored on your computer without connecting to some historical data server.

EDIT: Actually, not so sure about that because if you have no historical data checked, it would probably load up to the point of the last time you downloaded the historical data, which would be the last time you connected to Zen-Fire.

[Alfred]

Yes, that would be correct because that is all the data that is stored on your computer without connecting to some historical data server.

EDIT: Actually, not so sure about that because if you have no historical data checked, it would probably load up to the point of the last time you downloaded the historical data, which would be the last time you connected to Zen-Fire.

Austin...yes...that is the way it is working for me...I had thought data was auto saved to point of shutdown with no historical checked as saved. I assume a reload all historical data before shutting down would save data to point of shutdown then.

Have you seen any confimation of compression problems mentioned ??

Thanks..

[NinjaTrader_Austin]

Alfred, I've actually seen the compression problems myself a few times but I can't reproduce it on command. Lately my .NET install and NT7 install have been a little crazy and I've definitely created the issue a few times but I can't say what caused it. I'm sure I'll figure it out eventually, just not sure when.