Frozen when activating record data

[malmaa]

1. Nijatrader got frozen when I chose to record the data. I remember that I chose all the three options hit the save button in the dialogue box shown to me. This led to crash of NT and when I restart the NT7. I get an error message and I unable to log in. I don't know where the log and trace files are located to send you.

2. Flat PnL, area is not displayed in my FX pro.

I have done a couple of NT scripts in NT7. Can I retrive them back?
Should I reinstall NT7 to work again?
Attached the error message.

Sreedhar

[NinjaTrader_Ray]

Please zip and email to support [at] ninjatrader com your trace files. Please make it attention to RayD and reference this post. The files are found in this folder.

C:\Users\rdeux\Documents\NinjaTrader 7\trace

I will provide further instructions once I have been able to review your files.

Thanks in advance.

[malmaa]

Dear Ray D,
I have sent an email with attached trace file.
Hope you have received the mail.
Awaiting your reply.
Many thanks,

[NinjaTrader_Austin]

malmaa, you can retrieve your indicators from My Documents/NinjaTrader 7/bin/custom/indicators. The indicators with the @ symbol in front are the ones included with NinjaTrader and you do not need to back those ones up.

We recommend not modifying anything inside the indicator folder, but you can copy files out of there for backup purposes.

[NinjaTrader_Ray]

Received your files. Thanks and will look into.

[NinjaTrader_Austin]

malmaa, if you are able to reproduce the error, could you please list the exact steps (for example: 1) start NT 2) new chart 3) connect Market Replay 4) etc) that lead to the freeze?

If you are unable to start NinjaTrader, you can delete the workspace files from My Documents/NinjaTrader 7/workspaces.

[malmaa]

Austin,

I have deleted the workspace files. But still I am unable to get into NT.
I get the same error message.



Shall I reinstall NT7 and try?

[NinjaTrader_Austin]

Yes, a reinstall of NT7 is probably the best way to go.

1) Backup anything important from the My Documents/NinjaTrader 7 folder (indicators/strategies/etc)
2) Remove NinjaTrader from Control Panel -> Uninstall NinjaTrader
3) Delete the entire My Documents/NinjaTrader 7 folder
4) Install NT7 again

[malmaa]

Austin,
I have reinstalled NT7 exactly as you mentioned.
Steps done before the crash
Tools>Options>Data>Account Grps
Chose Assigned accounts as
Backtest
replay
Sim101
selected all three
given Account group name "sree"
Chose option "Save"

This led again to the same message that I have attached.
trace files are also attached.
I am reinstalling NT7 again as I am unable enter into it again.

Sreedhar

[NinjaTrader_Dierk]

This is an issue related to your workspaces. Could you please zip and attach the content of the directory <my documents>/NinjaTrader7/workspaces and let me know which workspace was active at the time you experienced the crash. Thanks

[malmaa]

Please find here the zip of Workspaces folder.

[NinjaTrader_Dierk]

I just performed these of your steps on your workspaces:
>>>
Tools>Options>Data>Account Grps
Chose Assigned accounts as
Backtest
replay
Sim101
selected all three
given Account group name "sree"
Chose option "Save"
>>>
All went well. No issue. What are doing differently?