global cursor crash

[ATI user]

I continue to have issues with global cursor.

This time between workspaces.

I have global on 2 charts in space B and was watching space A. When I switched spaces, NT started drawing space B and got hung up on the second of 2 global cursor charts (out of 7 charts total). I got the message that NT needed to shutdown, I clicked OK, it did not shut down, instead everytime I moved my cursor the slightest amount, I got the error message again. I had to close NT to get out of the problem.

I no longer have any confidence in global cursor, seldom use it anymore and never leave it in a chart when I transfer workspaces.

To reproduce at your end I suggest creating 2 workspaces, one with a couple of charts with global cursor and toggle back and forther between the spaces. This might work...problem is intermittent as my other global cursor issues had been.

[NinjaTrader_VinceB]

Hi ATI user,

Thank you for reporting. I will ask development to look into this.



Vince

[NinjaTrader_Christian]

Hi ATI user !

1) Do you have any third party products (indicators etc.) on the chart ? Did this ever happen without these indicators on chart ?

2) Can you please send me your trace files ? I need the call stack where the error happend. Use the help -> Mail to support function and add there the e-mail adress christian AT ninjatrader DOT com.

Kind regards,
Christian