Cannot login

[MikM45]

Hi

I cannot login this morning to either my desktop platforn or to NinjaTrader.com account.

On desktop I get the message 'Live: unable to connect to the remote server (logon failed).

On web, the page is just stuck saying 'Loading....'

Anyone else having problems? (I am in the UK)

Regards
Mike

[MikM45]

Hi

I cannot login this morning to either my desktop platform or to NinjaTrader.com account.

On desktop I get the message 'Live: unable to connect to the remote server (logon failed).

On web, the page is just stuck saying 'Loading....'

Anyone else having problems? (I am in the UK)

Regards
Mike

[NinjaTrader_LuisH]

Hello MikM45,

Thank you for posting on the NinjaTrader forums.


This type of behavior indicates a connection time out between your computer and the NinjaTrader servers. We have detailed a few general network troubleshooting steps below that resolve these types of errors in most cases (test after each step):

• Restart NinjaTrader, your PC, and your modem/router
• Ensure that all available updates for your PC are installed from the Windows Settings > Update and Security page. Be sure to close NinjaTrader and restart your computer after any updates are installed.
• Disable your VPN service (if applicable)
• Clear your DNS: Open the Command Prompt > type in 'ipconfig/flushdns' > press 'Enter' on your keyboard
• Ensure that you have the Documents\NinjaTrader 8 folder on the list of exceptions for your firewall, antivirus, or backup programs and software
• If possible, try running your computer directly to your router/modem using an ethernet cable, or vice versa, through a WiFi connection if already hard-wired in

Please let us know if any of these steps resolve the error for you, and feel free to ask any additional questions you have as well.