Аccount blocked and closed.

[Pa_Baz]

@DAANIIK
I didn't have a lifetime license.
In that sense, I didn't suffer any financial damage.

There is one caveat, though.

My account was blocked in November. From that moment on, I couldn't trade anymore.
But they charged me for the market data for December. And then they said the account was closed.

So it turns out that $12 was withheld without allowing me to use this data in trading.

If Ninja Trader had opened my account, I would have happily ignored this interesting moment.

[NinjaTrader_LuisH]

Pa_Baz


Have you heard back from our Compliance team? If not, I'd like you to DM me your account number so I can take follow up with them.


Thank you.

[Foxridge]

The same thing just happened to me to WTH. Matt was involved and all. What is going on? No explanation , I followed through with all requests and everything . Been a member since 2018.

[Pa_Baz]

Foxridge

It is unfortunate to hear about your similar situation.


I have not yet received any responses to my messages, either to my email or in private messages here on the forum, after NinjaTrader_LuisH contacted me.

For now, I feel that NinjaTrader is ignoring my attempts to understand the situation.

But this does not mean that my desire to understand the situation is diminishing.

I have followed all the requirements to fill out any documents and forms that NinjaTrader sent me.

All the years of my trading with NinjaTrader, I have had a positive experience communicating with support and clarifying any requirements.

During 2024, I had two fruitful communications by email and by phone with NinjaTrader employees - in the spring and fall.

It is for this reason that the decision to block and close my account without explanation was so unexpected for me.

This is probably the reason for the desire to understand the situation and get an explanation of the reasons for their decision to close my account and get the opportunity to continue trading with NinjaTrader.

[DAANIIK]

It seems that someone is taking their duties too seriously, deleting accounts without at least a couple of notifications is alarming. Your stories, guys, are frightening. If it makes it easier, I've decided to withdraw funds from my account because such behavior reminds me of brokers who ended up badly due to such attitudes towards clients. Very cynical, considering that the forum admin seemed to make a show of addressing the issue but then disappeared.

[MarioM94]

Hey so I just got mine closed out of nowhere today. I had stopped trading for almost 580 days ago since I basically blew up my account and redeposited funds this week. When I tried to trade it said it was set to liquidation mode and today they closed it, they are refunding me now but I haven´t been successfull in talking to Compliance neither. Any updates on your end?

[NinjaTrader_LuisH]

Hello MarioM94,


This is a final response from me seeing that there have been a couple of new questions and don't want users to make assumptions based off the bits of information they run into.



Q. Why would a user's account be locked?

A. An account can be temporarily locked for a couple of reasons, most of the time it's due to needing more information about their financials as requested by our Compliance team. Sometimes users do not see this request and we'll reach out a couple of times before an account is closed due to lack of response. With Futures trading being as regulated as it is, it is important that we hold our users to the same standard in which we are held. This is not the only reason, there are a couple of other reasons that are more unique to a user which are handled on a case by case basis.


Q. My account was closed recently, what gives?

A. If your account was closed recently and need more information as to why that is please read the email carefully and contact the Compliance team for further information or next steps if needed. While we may not have a direct answer as to why the account was closed, the best thing is to be patient and direct your questions to the correct team. Support teams are not privy to information as to why your account was specifically closed but as mentioned previously - there are a number of reasons behind the decision.



Q. Why so much ambiguity behind responses?

A. As suggested at the start of this thread, this is a public forum, we don't want users to accidentally share information that they did not mean to. Personally Identifiable Information (PII) on an accessible platform such as this one means that lots of eyes land on it and it takes one bad actor to take this information and do something malicious with it. This is not an attempt at censorship, it's to keep you as a user safe.


Q. Is there a follow up on OP's post?

A. They DMd me and I followed up with our Compliance team on December 27th as needed to see that they got a response. At the time of me writing this (1/17/25) it is unclear to me if OP received a satisfactory reply.




I hope this answers everyone's questions, you are welcome to discuss amongst yourselves. Have a blessed day!

[Pa_Baz]

NinjaTrader_LuisH

I understand that you have decided to explain yourself one last time, but I cannot leave your message unanswered.

I will try to answer your theses, it may be interesting and important for those who read this correspondence and for future readers and forum participants.

1. "don't want users to make assumptions based off the bits of information they run into."

Users who have encountered blocking and closing of accounts would not make any assumptions if they received clear, intelligible explanations about the reasons for the actions on the part of NinjaTrader.

2. "Q. Why would a user's account be locked?"

NinjaTrader contacted me by email during the past 2024 in the spring and fall. Both times I provided all the information of interest, after which there were no questions left from NinjaTrader representatives.

Therefore, assuming that the reason for the lack of response on my part is not true.

All other reasons that may be more unique to the user can only be guessed at and, as you write, speculated about, because no information was given, and moreover, it was said that the account was closed WITHOUT FURTHER EXPLANATION OF THE REASONS.

3. "Q. My account was closed recently, what gives?"

I read the letter very carefully. It said that the account was closed without further explanation of the reasons.

All my questions to the author of the letter about the closure and to the Compliance department and other departments of NinjaTrader remained unanswered.
The only one who considered it necessary to answer was you, Luis H, after my message on this forum.

4. "Q. Why so much ambiguity behind responses?"

I do not share personal information, but describe the situation on the NinjaTrader user forum as a NinjaTrader user.
I am trying to find a solution to the issue that interests me and continue trading, or get an explanation of the reasons so that I can correct my actions in accordance with your requirements.

5. "Q. Is there a follow up on OP's post?"

I did send you a message on December 27th, the same day you wrote your message.

After that, I contacted you asking if there was any news about my situation.
But I have not received any answers except for your message today.

I remain optimistic.
I want to continue trading with NinjaTrader, fulfilling all your requirements.

Thank you for trying to clarify the situation and I will be grateful if your efforts lead to a favorable outcome for me and other NinjaTrader users.

[Pa_Baz]

@MarioM94
@Foxridge

Hey guys any update on your issues? Did any of you at least get an answer?

Please keep us posted.

[MarioM94]

No answer yet and today I got an email with daily statement lol for my closed account .Like yall said I like Ninjatrader back in 2022 and 2023 when I traded and withdrew with no problems everything was so smooth Pa_Baz Foxridge

[Pa_Baz]

@MarioM94
Yes, it's funny when after an announcement about closing an account, messages come asking to evaluate the work of the support service, even if they are automatic))

But, continuing the theme of humor, I must say that my account was blocked in November, but they did not forget to charge me $12 for market data for December.

[MarioM94]

Pa_Baz no way they did . In my case they took market data charge this month but I guess I wouldnt be able to even get data next month as I dont have any more funds, nor able to deposit lol So no answer from Compliance yet uh?

[backtester831]

@MarioM94
Yes, it's funny when after an announcement about closing an account, messages come asking to evaluate the work of the support service, even if they are automatic))

But, continuing the theme of humor, I must say that my account was blocked in November, but they did not forget to charge me $12 for market data for December.

I don't think Ninja makes any money from that live market data charge anyway, but also you could do Sim practice trading with the live data, develop strategies, backtest, etc. so makes sense that the live brokerage account and live data are detached. You can probably go into your account and cancel the live data if you wanted