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Why is my ATM order lately bugging (orange orders that arent clickable anymore)

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    Why is my ATM order lately bugging (orange orders that arent clickable anymore)

    Hi,

    Somethings wrong with my ATM orders, often it feels like it just "times out" - the orders stay "orange" and i cant click them away from the screen which is quite annoying and in general its just bugged. Is there a fix?
    Attached Files

    #2
    Hello,

    As a first step I would try restarting the platform as this can sometimes be caused by a connection issue to your account.

    If the issue persists, please write into our support team with the following information:
    • What Order ID was assigned to this order? You can check in the Executions or Orders tab of the Control Center.
    • Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open your NinjaTrader folder under My Documents.
    • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Thanks in advance; I look forward to your response and helping to resolve this item.​
    Ryan S.NinjaTrader Customer Service

    Comment


      #3
      Hi,

      I waited till the issue recreates it. So it was an order from in the mroning (asia open, before i went to sleep) 1 micro contract - now when I want to move the TP higher, it becomes Orange

      Click image for larger version  Name:	image.png Views:	0 Size:	17.8 KB ID:	1289212


      Now moving the TP higher


      Then it becomes orange

      Click image for larger version  Name:	image.png Views:	0 Size:	15.0 KB ID:	1289213


      When i now disconnect and reconnect the account without touching anything else. The TP did not move and reappears at the old TP place. So basically I cant change this order,
      why?


      ORDERID:
      Click image for larger version  Name:	image.png Views:	0 Size:	7.1 KB ID:	1289215​LOG:
      Click image for larger version  Name:	image.png Views:	0 Size:	6.4 KB ID:	1289216

      Send the log & trace files to which EmaiL? You did not type any Email or where can i find it? Thanks
      Attached Files

      Comment


        #4
        Hello,

        This typically occurs when there is a connection disruption between your machine and the order routing servers during a trade. If this persists, please write into our support team so we may investigate further.
        Ryan S.NinjaTrader Customer Service

        Comment


          #5
          Hi,

          Having the same issue now. About the connection interruption, yes it was a trade I entered before going to sleep and then shut off the PC, so you are saying I would need to leave the PC running? Why is that tho, shouldnt the SLs be serverside? Is there a workaround? Or is it possible to somehow "fix" the orders again when I login again?

          Thanks

          Comment


            #6
            Hello,

            This will depend on the type of connection you are using. Below is a guide from our help guide overviewing where orders resided in different states depending on your connection type:

            Ryan S.NinjaTrader Customer Service

            Comment

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