Thank you for posting on the NinjaTrader forums.
Please use the following instructions to provide us with your log and trace files:
- Press the "Windows Key + E" on your keyboard to open the Windows File Explorer.
- Go to Documents/NinjaTrader
- Left-click on the "log" folder to highlight it.
- Right-click and select "Compress to ZIP file"
- Repeat steps 3 and 4 with the "trace" folder
- Send these .zip files as attachments to support@ninjatrader[dot]com.
Thank you in advance! We look forward to assisting further.
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