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Random crashes on 8.1.3.0

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    Random crashes on 8.1.3.0

    I am seeing some random crashing on NT 8.1.3.0 - there is nothing in the logs about the crash but in the Windows Event Viewer there is this message:

    Faulting application name: NinjaTrader.exe, version: 8.1.3.0, time stamp: 0x6616571f
    Faulting module name: MSTTSEngine_OneCore.dll, version: 10.3.21207.0, time stamp: 0x89680337
    Exception code: 0xc0000409
    Fault offset: 0x0000000000001145
    Faulting process id: 0x0x2D7C
    Faulting application start time: 0x0x1DA964D2A5A60A1
    Faulting application path: C:\Program Files\NinjaTrader 8\bin\NinjaTrader.exe
    Faulting module path: C:\Windows\System32\speech_onecore\engines\tts\MST TSEngine_OneCore.dll
    Report Id: 7f85276b-2134-4f9a-9f53-343140873774
    Faulting package full name:
    Faulting package-relative application ID:​

    #2
    Hello WHICKED ​,

    Thank you for reaching out.

    Please send in your log and trace files so that we may look into what may have occured.

    You can do this by going to the Control Center-> Help-> Email Support

    Make sure to categorize your request at the top.

    Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

    If you could also provide a screenshot of what you are seeing, that would be appreciated.

    Thanks in advance, we look forward to helping resolve this issue for you.​
    Erick P.NinjaTrader Customer Service

    Comment


      #3
      Basically all that I see is NinjaTrader stops functioning then closes all windows and I have to relaunch so there is nothing to 'see'

      I will submit the log/trace. submitted (20240424_a83380e1220a4fbb8f31...)​

      Comment

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