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Unable to install Ninja Trader 8

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    Unable to install Ninja Trader 8

    Hello,

    I am not able to install Ninja Trader Desktop

    Yesterday the pop up message was about the workspace folder that was empty ( and also today after reinstalling the software the folder is still empty)

    Today this is the message that appears

    https://postimg.cc/hJhvRpxC
    Last edited by Leonardo77; 11-16-2023, 07:39 AM.

    #2
    Hello Leonardo77,
    Thank you for your post.

    Please follow steps below:
    • Restart your PC
    • Ensure that all available updates for your PC are installed from the Windows Settings > Update and Security page. Be sure to close NinjaTrader and restart your computer after any updates are installed.
    • Ensure that you have the Documents\NinjaTrader 8 folder on the list of exceptions for your firewall, antivirus, or backup programs and software
    • Search for "Controlled Folder Access" on your PC> Click on "Controlled Folder Access" > Turn "Controlled Folder Access" off.
    • Try installing NinjaTrader again.

    Please also make sure your computer meets all the requirements needed to use NinjaTrader Desktop: https://support.ninjatrader.com/s/ar...language=en_US

    If you are still getting this error message, please email us at platformsupport[AT]ninjatrader[DOT]com, so we may investigate this matter further.

    Oxana R.NinjaTrader Customer Service

    Comment


      #3
      Impossible to install any version of NT without this type of errors
      Windows 10 has been updated before I tried to reinstall NT8

      i give up
      I lost 4 hours for this

      Comment


        #4
        Ok I solved the issue with this!

        Search for "Controlled Folder Access" on your PC> Click on "Controlled Folder Access" > Turn "Controlled Folder Access" off.​

        Thanks!

        Comment

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