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2FA Not Working

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    2FA Not Working

    Hi Team

    Logged a call at 5am, still no positive action. No emails coming through, and when they do - 2FA not working.

    Waiting on support to engage.



    #2
    Hello Trader_Kim,

    Thank you for your post.

    Please note that 2FA emails are only sent once and will not resend. We recommend searching back in your email inbox when you first attempted to log in to locate the 2FA email.

    We would also recommend checking your Spam/Junk Folder.

    If you are still unable to log in, please write in to support [AT] ninjatrader [DOT] com sop that we may further assist.
    Spencer F.NinjaTrader Customer Service

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