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    Hello,

    today I registered and downloaded the Ninjatrader desktop platform (latest version). I should have 14 days of real data on the futures markets. But I don't have any. Could you please check it. Thank you. There is only Playback option in Connections.

    ​Username: Okurka1

    #2
    Hello Okurka1 ​,

    Thank you for using NinjaTrader!

    Please forward your request to our technical support team at platformsupport@ninjatrader[dot]com and we'd be happy to look into this with you.


    Thank you!
    Luis H.NinjaTrader Customer Service

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      #3
      Hello. Yesterday I sent an email to the address you gave me. no one has answered yet. Is it still worth waiting? how long does it take on average to reply please?

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        #4
        I would say, anecdotally, that the answer is somewhere between a few hours and a day or two. But, check your spam folder - maybe they replied and it was misdirected. Perhaps try emailing again and copy/paste the address just to be usre.
        Bruce DeVault
        QuantKey Trading Vendor Services
        NinjaTrader Ecosystem Vendor - QuantKey

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          #5
          Spam is empty. I will wait. Thank you for your reply. Have a nice day

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