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I can't log in to the platform.

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    I can't log in to the platform.

    I'm logging in from a new machine and I get an error message, but I don't remember logging in on a different computer, but I can't log in.

    Also, I can't log in to my previously created account.​

    #2
    Hello ラリー,

    Thank you for your post.

    Since you are logging in from a new machine and you have 2-factor authentication enabled, you should receive an email requesting approval for the login attempt. As long as you select "Approve Device" in the email, you should be able to attempt to login successfully from the platform.

    This process is explained in the following help article:
    https://support.ninjatrader.com/s/ar...language=en_US

    Please let us know if we may be of further assistance.

    P.S. I removed your screenshot from your post because it contained your username. This could be considered sensitive information that you should not share publicly on the forum.
    Emily C.NinjaTrader Customer Service

    Comment


      #3
      Thank you for your reply.

      I was able to resolve the issue.​

      Comment


        #4
        I have similar problem but this is related to installing 8.1 over 8.0 and a failure resulting in the attached message. The message says it will send an email to rectify the problem but no email arrives. I do not have two factor enabled for NT.
        Click image for larger version

Name:	Two factor.jpg
Views:	272
Size:	40.3 KB
ID:	1252695

        The history is that when I first tried installing 8.1 my computer crashed hard requiring a power off reboot. Since then I get this message when I try to upgrade.
        Now I have a new account but run the old 8.0 desktop. I received some complex instructions on April 11 from Support about how to install on an new computer. This is not a new computer.

        Today, I tried again with the latest R8-1-1-6 hoping that maybe it would work. No Luck. I am looking for way to get the desktop application update installed without reformatting C: drive and reinstalling Windows 10. BTW, My machine runs Intel 7th generation which does not support Windows 11.

        Please advise.

        Comment


          #5
          Originally posted by JGRtrader View Post
          I have similar problem but this is related to installing 8.1 over 8.0 and a failure resulting in the attached message. The message says it will send an email to rectify the problem but no email arrives. I do not have two factor enabled for NT.
          Click image for larger version

Name:	Two factor.jpg
Views:	272
Size:	40.3 KB
ID:	1252695

          The history is that when I first tried installing 8.1 my computer crashed hard requiring a power off reboot. Since then I get this message when I try to upgrade.
          Now I have a new account but run the old 8.0 desktop. I received some complex instructions on April 11 from Support about how to install on an new computer. This is not a new computer.

          Today, I tried again with the latest R8-1-1-6 hoping that maybe it would work. No Luck. I am looking for way to get the desktop application update installed without reformatting C: drive and reinstalling Windows 10. BTW, My machine runs Intel 7th generation which does not support Windows 11.

          Please advise.
          Hello JGRtrader,

          Thank you for your note.

          I have responded to you via the new thread you created here:
          I am not able to get 8.1 to run and have to uninstall it and reinstall 8.0 to have the desktop application. I have created the new live account. I use the old credentials for the 8.0 desktop version. I get this message when I try to start 8.1. The message says it will send an email to rectify the problem but no email arrives.


          For any additional questions or concerns regarding your inquiry, please continue to post them via the new thread rather than duplicating efforts and posting in multiple threads. Thank you for your understanding.

          I sincerely appreciate your time and patience. I look forward to resolving this with you.
          Emily C.NinjaTrader Customer Service

          Comment

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