Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Can't input license key after downloading NT 8.1.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Can't input license key after downloading NT 8.1.

    Click image for larger version

Name:	image.png
Views:	1093
Size:	18.9 KB
ID:	1239659
    Click image for larger version

Name:	image.png
Views:	1065
Size:	35.6 KB
ID:	1239660
    Hi, I'm using Ninjatrader for an Apex Trader Funding account. They provide us with a license key to use the platform. On NT 8.0 we could manually input the key and get the account to work that way. Now that "Help" -> "License key" has disappeared from the desktop app, I'm not able to input my Apex license key anywhere. That means I can't see my Apex accounts on the desktop app and I am unable to trade.

    The problem is this: I already had an active Tradovate account which seems to have been migrated over to NT. Upon NT user registration we should be able to input an Apex license key, but as a former Tradovate user I already had an account so I could not input the key anywhere. When trying to input the key on the website's "Account plan", it tells me to contact support. Is there any way to input a license key after downloading the platform or do I now just have to give up with NT and move on? Unfortunately this new update seems to have made everything more complicated.

    #2
    Hello ohatakkaa,

    Thank you for your post.

    I'm happy to check into this with you if you would please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread, your username for the Account Dashboard, and a message 'ATTN 03788628'.

    I look forward to hearing from you.
    Gaby V.NinjaTrader Customer Service

    Comment


      #3
      I am also having the same issue. Is there a fix for this?

      Comment


        #4
        Judging from the forum posts, it would seem like everyone with an Apex-funded account who also had any other kind of license or account at the same time has to contact support to get the licensure updated successfully. That might not be the case because we only see a sampling of the failures here, but there seems to be more of an issue with the upgrade when the license is a combine and there are any other moving parts. If in doubt, and there is a licensure problem, always good to email support and get that ball rolling.
        Last edited by QuantKey_Bruce; 04-28-2023, 05:09 AM.
        Bruce DeVault
        QuantKey Trading Vendor Services
        NinjaTrader Ecosystem Vendor - QuantKey

        Comment

        Latest Posts

        Collapse

        Topics Statistics Last Post
        Started by renosdim01, Today, 05:46 AM
        0 responses
        5 views
        0 likes
        Last Post renosdim01  
        Started by giulyko00, Today, 05:30 AM
        0 responses
        4 views
        0 likes
        Last Post giulyko00  
        Started by globaljobber, Today, 05:26 AM
        0 responses
        3 views
        0 likes
        Last Post globaljobber  
        Started by totalnewbie, Today, 04:45 AM
        0 responses
        8 views
        0 likes
        Last Post totalnewbie  
        Started by Skifree, Today, 01:35 AM
        0 responses
        10 views
        0 likes
        Last Post Skifree
        by Skifree
         
        Working...
        X