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Can't install new version

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    Can't install new version

    Hi I get this error. I tried the 3 steps suggested on an earlier post, but still won't install. I had no problems installing previous versions though.

    #2
    Hello voltation,

    Thank you very much for your post.

    As of version 8.0.27.0, NinjaTrader 8 requires a 64-bit CPU. Is it possible you're trying to install the system on a 32-bit CPU? If so, this would no longer be supported.

    For a full list of system requirements, please see our HelpGuide below:



    Please don't hesitate to let me know, if you still encounter this error on a supported CPU and operating system, or if you have any further questions!
    Manfred F.NinjaTrader Customer Service

    Comment


      #3
      Originally posted by NinjaTrader_Manfred View Post
      As of version 8.0.27.0, NinjaTrader 8 requires a 64-bit CPU.
      Hi Manfred, thanks, I'm unsure what type I have. These are the specs it shows, is this the problem? If it is, then how can I install a previous compatible version? I uninstalled what I had hoping to get the new one, never imagined this would happen... Thanks

      Processor Celeron(R) Dual-Core CPU T3300 @ 2.00GHz 2.00 GHz
      Installed RAM 4.00 GB (2.90 GB usable)
      Device ID 0B99FA82-486E-4F42-842D-A49AAA456621
      Product ID 00325-80000-00000-AAOEM
      System type 32-bit operating system, x64-based processor
      Pen and touch No pen or touch input is available for this display

      Comment


        #4
        Hello voltation,

        Thank you very much for your reply.

        Based on this information, it seems you do indeed have a 64-bit capable CPU, but are currently using a 32-bit operating system.

        The 32-bit operating system limits your hardware, you can e.g. notice this by the "2.90 GB usable" detail above.

        Please upgrade your operating system to at least Windows 8.1 64-bit, this will also greatly improve the performance your PC will have available for charting.

        Please don't hesitate to let me know, should you have any further questions!
        Manfred F.NinjaTrader Customer Service

        Comment


          #5
          Hi Manfred, thanks. I am having trouble installing the 64 bit . In the meantime by any chance is there a link to installer of previous compatible version?
          Thanks!

          Comment


            #6
            Hello voltation,

            Thank you very much for your reply.

            Please contact us directly at support (at) ninjatrader (dot) com in this regard.

            Please include a brief "ATTN Manfred" message in the subject line to ensure the case is forwarded to me.

            Thank you in advance, I look forward to your reply!
            Manfred F.NinjaTrader Customer Service

            Comment

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