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Chart Templates Errors After 8.0.27.1 64-bit Version

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    Chart Templates Errors After 8.0.27.1 64-bit Version

    Dear Support,

    Several of my chart templates will not open with the attched Error message. This issue started following the installation ot NT Version 8.0.27.1 64-bit . Apparently, I am not the only one since other members have expressed the same issue. The Support response to those members, frankly, was not supportive and the issue remains.

    I assume that your change from Program Files (x86) folder to Program Files folder for the location of NT8 folders may have contributted to this situation.

    Please provide any fixes you may have or planning to have.

    Thanks.
    Attached Files

    #2
    Hello aligator,

    Thank you very much for your message.

    To assess this further, we would have to take a closer look at your log & trace files, could you forward these to us?

    You can do this by going to the Control Center -> Help -> Email Support

    Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Manfred" note in the message.

    Thank you in advance, I look forward to your reply!
    Manfred F.NinjaTrader Customer Service

    Comment


      #3
      Originally posted by NinjaTrader_Manfred View Post
      Hello aligator,

      Thank you very much for your message.

      To assess this further, we would have to take a closer look at your log & trace files, could you forward these to us?

      You can do this by going to the Control Center -> Help -> Email Support

      Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Manfred" note in the message.

      Thank you in advance, I look forward to your reply!
      NinjaTrader_Manfred

      Requested files forwarded to you.

      Thanks.

      Comment


        #4
        NinjaTrader_Manfred

        Hello. No response after over 10 days.

        Comment


          #5
          Hello aligator,

          Thank you very much for your reply.

          I was not able to find any unanswered cases addressed to me - If you have not heard back from us within at most 24 hours, I suspect the email could not be sent.

          Please follow the steps below to manually send me your log and trace files so I may investigate this matter further.
          • Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
          • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder
          • Send the 2 compressed folders as attachments to support (at) ninjatrader (dot) com with ATTN Manfred in the subject line
          • Once complete, you can delete these compressed folders
          Thanks in advance; I look forward to resolving this item!​
          Manfred F.NinjaTrader Customer Service

          Comment

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