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Execution of orders that I canceled

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    Execution of orders that I canceled

    I send order requests through OIF and I found that sometimes some of my orders dont show up in the orders tab on the Ninjatrader. In the following example, I entered a position > then I sent an exit order using OIF > it didn't get executed, I checked the orders, its not there > I closed the position manually > I canceled all orders > and suddenly a few minutes later I saw a position has been opened!!
    here is the log I exported:

    //////
    REDACTED
    //////////////////​
    Last edited by NinjaTrader_LuisH; 01-31-2023, 05:31 PM.

    #2
    Hello Ray11 ​,

    Thank you for using NinjaTrader.

    I'll be removing some of your post as this contains some relevant account information. Please refrain from posting log data in the public forums.

    Additionally, we will need a full copy of the stack so that we can further diagnose this. Please use the following instructions to send your files to support@ninjatrader[dot]com
    • Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
    • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    Thank you in advance.
    Luis H.NinjaTrader Customer Service

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