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Orders not triggered based on the conditions

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    Orders not triggered based on the conditions

    Hi,

    I have a very simple strategy which goes long and short based on a condition. But the orders are not triggered as soon as the condition is met. It triggers late and sometimes doubles the quantity.
    Can you please help

    #2
    Hello VanduMurugan,

    Thank you for your post.

    May you please submit this as a ticket to our platform support team, [email protected]. Please include your log and trace file with the request.
    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to "Documents" > Open the "NinjaTrader 7/8" folder
    • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    Thanks in advance; We look forward to resolving this item.
    Sean H.NinjaTrader Customer Service

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